Ratings based on 152 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2018 on Hotels
by A verified traveler
Posted 16 Mar 2018
This was the worst experience I have had in a hotel. The rooms were freezing cold no hot water in the morning and we had to leave our coats on while eating in the bar because it was so cold.
Recommended
for Everyoneby A verified traveler from Lincolnshire
Short stay
Posted 16 Mar 2018Checking in was quick and easy, room was fine, dinner was good shame breakfast was awful
by A verified traveler from Dublin
We demanded out money back within 45 minutes
Posted 11 Mar 2018- Outside of Hotel Filthy first impression
- Room wasn't ready as promised
- Pint of Guinness was WARM that was ordered while waiting on room
- Changed to Heineken to be told all 4 Taps were not working
- Partner went to the toilet & came back & advised the tile was hanging down from the ceiling (health & safety both up to standards)
- Requested WIFI code SIX times from bar staff as no signal whatsoever & needed to check on kids at home through WhatsApp - I myself went to the reception &was advised there was NO WIFI it was broke & they are still waiting on someone to fix it
- Went to the Ladies bathroom and theu were filthy, out of all the toilet cubicles not ONE Square of toilet roll and three forks on the ground - can't say they were cleaned in a while
I'm disgusted My mother's day night away was ruined
I didn't even want to stay after going out to ask for toilet roll there was another couple with young kids demanding their money back also after only checking in less than an hour!!!
Shocking
Do Not Book
Completely ruined my night away ended up coming home and not so much as an apology from them at the desk or did they look surprised when I asked for a refund
by A verified traveler
a bit disappointed
Posted 29 Dec 2017 on HotelsThe hotel was beautifully decorated for Christmas and the lobby looked lovely. The staff were more than pleasant and helpful BUT there was no hot water in the shower – this was a major shock and inconvenience.There was only one hand towel in the room although there were two bath towels
The television did not work (despite valiant efforts by the woman on duty that night), nor did the televisions in several other rooms work. One had to goo the reception desk to get the wifi code because the one given over the phone from reception did not work. The receptionist then input the correct wifi code and explained that the codes had to continually change for security reasons (school children in the lobby). The fruit salad at breakfast was utterly tasteless, the orange juice lacked any flavour, and the coffee was not very good. The brown bread was excellent while the Danish pastries were overcooked and over iced. The smoked salmon pieces looked like they were totally dried out. I told all of that to reception when leaving and was told that the general manager would phone me - a few weeks later, I have not heard a word. I'm very disappointed, for me and for exceptionally good staff.
Recommended
for Everyoneby A verified traveler
Posted 18 Dec 2017
Staff were absolutely brilliant and couldn't be more helpful. Leisure facilities good.
Recommended
for Everyoneby A verified traveler
Posted 16 Dec 2017
My family and I have stayed here several times over the years. Each time the staff are friendly and helpful, the rooms are comfortably and the food is delicious.
I would highly recommend a staying here, it is one of the nicest hotels in the area. I would also recommend exploring all options before booking to ensure the best price.
Recommended
for Everyoneby A verified traveler from Halifax, UK
One night stopover
Posted 16 Dec 2017
Pros: Very hand location for where we were heading.
Cons: Turn the heating up in the public areas.
Location: Was just using the hotel as an overnight stopover.
Modern hotel but perhaps just a bit frayed round the edges, restaurant and bar area was really chilly - it was a very cold night but the rooms were warm and a really smart bathroom.
Recommended
for Everyoneby A verified traveler from London, UK
Handy hotel close to where we needed to be.
Posted 12 Dec 2017
Pros: Handy location for where we needed to be, nice comfy rooms with smart bathrooms.
Cons: Was a bit chilly in the public areas of the hotel.
Location: Was just used as a stopover on the way back to Dublin, very handy for that!
A one night stopover on the way to Dublin airport. Large Hotel, and, in a modern way, quite grand. Room very comfortable and warm - it was very cold outside! The public areas were less warm though, especially the bar area. Food ok in the restaurant with nice staff.
by A verified traveler
Would not stay again
Posted 18 Sep 2017Cold hotel, very noisy stayed on level 1 band and music very loud. Heating wouldn't work. Electricity broke in our room so got moved for second night to two single beds even though paid for a double room. No remote for tv and then when we got one tv only had 1 station. Heating wouldn't work in second room.
Food was okay but will not be back.
