Ratings based on 44 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 10 Apr 2024
Upon my arrival at the hotel, I was dismayed to learn that despite having a confirmed reservation, there were no available rooms for me. Instead, I was directed to a substitute hotel nearby, which fell drastically short of the standard I had anticipated.
Throughout my stay at the alternative accommodation, I encountered numerous challenges that greatly affected my experience. Firstly, the room was infested with mosquitoes, resulting in a sleepless night as I was constantly bitten and unable to find respite. Additionally, the bathroom had noisy fans, further exacerbating my difficulty in getting any rest.
Furthermore, I was surprised to discover additional charges for coffee during breakfast and repeated requests to pay a city tax higher than what was originally indicated in my booking.
As a loyal customer of Expedia, I have always trusted in the reliability and quality of your services. However, my recent experience with Hotel Old Bukhara has left me deeply disappointed and dissatisfied.
Comment from Hotel Management
10 Apr 2024 by Manager , Hotel Management
Brother, why did you go too far, we explained to you that the guest who lived in your room got sick and they could not leave the room. We even made a big discount. And about the mosquitoes, you left the window and door open all night even though the air conditioner was on. And as for the coffee, we give it to the cafe for free and as much as you want, but I ordered a cappuccino separately, brother, it’s paid everywhere. You are not fair to us, we gave you a 4 star hotel. Thank you for everything brother. Although you were happy when you left.
by A verified traveler
Posted 4 Apr 2024
We were a family with teenagers visiting from UK. We were very impressed with the Old Bukhara hotel and found it to be one of the best we have stayed on our travels in Uzbekistan. It is spotless and the rooms lovely with good quality bedding etc. The traditional uzbek breakfast was the best we have had too. Staff and management were really accomodating and very helpful. We recommend!!
Comment from Hotel Management
10 Apr 2024 by Manager , Hotel Management
Thank you for staying with us and for your kind review and recommendations. We are looking forward to welcoming you on your next stay with us.
by A verified traveler
Posted 8 Jan 2024
This is a wonderful place from which to explore Bukhara. The staff were welcoming and friendly, the breakfast was delicious, the room was perfect. I particularly liked the chance to walk out of the door straight into an Old Bukhara mahalla. Highly recommended!
Comment from Hotel Management
26 Feb 2024 by Murad, Hotel Management
Thank you for staying with us and for your kind review and recommendations. We are delighted to note that you had a pleasant experience on that your stay with us and appreciate your valuable feedback on our rooms and amenities as well as our services. Thank you once again for your review and for your patronage. We are looking forward to welcoming you on your next stay with us. With kindest regards,Murad
by A verified traveler
Posted 25 Dec 2023
Nice clean room that is very close to everything. We had a great stay and come back again.
Comment from Hotel Management
26 Feb 2024 by Murad, Hotel Management
We are very pleased that you stayed in our hotel, and thank you for your choice and the comments left, which are very important for us. We also hope to see you again in our hotel.
by A verified traveler
Great hotel in the old town
Posted 8 Oct 2023 on HotelsGreat hotel located in the old town. Rooms are spacious with spectacular views.
Breakfast was excellent and varied each day.
The staff were very helpful and friendly. I’d have no hesitation recommending this hotel
Comment from Hotel Management
2 Dec 2023 by Murad, Hotel Management
Thank you for being with us, sir.
by A verified traveler
Posted 26 Sep 2023 on Hotels
I booked this hotel months in advance. Arranged a taxi from the train station with them, when the taxi took me to another hotel I was confused (despite his pick up sign saying Hotel Old Bulkhara). This different hotel told me old bukkara was closed and I was moved there. We were emailing just days before and they mentioned nothing about a hotel move. Ironically later I met tourists who were staying at Old Bukhara, which in fact was not closed. I also had booked with Old Bukhara well before them, yet was "kicked out" to this other hotel. The replacement hotel was a similar quality and similar location, I give a bad review because of how unprofessional that is to give no warning, even as we were emailing just days before. And no appology at all from replacement hotel. I am a seasoned traveler, but if I was an older tourist (as uzbekistan seems to have a lot of ) id feel "kidnapped" by a cab taking me to a different hotel with no warning, and also angered to be taken to a hotel I did not book.
Comment from Hotel Management
29 Sep 2023 by Manager of hotel Old Bukhara, Hotel Management
Thanks for your feedback! We were not closed, we just had technical problems, and we checked you into a 4 star hotel and not a 3 star one. We could not have met you and simply announced your reservation, but we didn’t do that. Why are you so rude to leave a bad review? it's not so beautiful. Although we did everything for you, we provided you with luxury rooms. That's not good, sir.
by A verified traveler
Posted 20 Sep 2023 on Hotels
Good location, friendly staff
Comment from Hotel Management
29 Sep 2023 by Manager , Hotel Management
Thank you very much
by A verified traveler
Homely Place 200m Away From The Action
Posted 5 Dec 2022 on HotelsRoom was as described so if you want an authentic local experience , I would definitely recommend this hotel. The owner Murad is also very helpful and polite. The centre of old bukhara is about 200m walk away, exit the hotel and turn LEFT and just walk. You will come out to the centre, just follow the mosque domes. Murad also offers a courtesy taxi pickup for about $5 or 50,000 Somme at time of writing this, I would recommend you take it, makes it so much easier.
by A verified traveler
Posted 1 Nov 2022
