Ratings based on 37 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 31 Dec 2023
An increfible historic property in the middle of vineyards and a unique botanical garden. Impeccable service. Very afforfable luxury.
Comment from Hotel Management
23 Jan 2024 by Reception Team, Hotel Management
Dear Gaiane, Thank you for choosing Hotel Casa Real by Santa Rita. We really appreciate your review, where you describe perfectly our experience. Hoping to welcome you again. Regards. Juan Vila, Hotel Manager
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
23 Jan 2024 by Reception Team, Hotel Management
Gracias por puntuar su experiencia con nosotros.Un afectuoso saludo
by A verified traveler from LA HABRA HEIGHTS
Posted 16 Oct 2023
by A verified traveler
Amazing
Posted 4 Oct 2023 on HotelsTotally amazing, one of the loveliest places we’ve ever stayed. Very happy and friendly staff, beautiful facilities, great setting in parkland and incredible food & wine…..
Comment from Hotel Management
16 Oct 2023 by Reception Team, Hotel Management
Dear Heather, thank you for trusting in Hotel Casa Real by Santa Rita Vineyard. We appreciate ypur comments and we are glad that you have had an amazing stay. We hope see you soon. Regard
by A verified traveler
Posted 23 Apr 2023
Excellent hotel and surrounding grounds with attentive and pleasant staff
Comment from Hotel Management
3 May 2023 by Diego Ábalos - Jefe de Operaciones y Servicios, Hotel Management
Dear Robert,Thank you very much for taking the time to leave a review; we are glad to have been able to provide a wonderful experience. Hope to see you again!
by A verified traveler
Posted 21 Jan 2023 on Hotels
We were there for a quick two night stopover on our way to another destination…Wonderful old charming building…charm and service are the top items…It does not have all the modern bells and whistles…old creeky floors…etc….beautiful grounds, good food and GREAT wine…the only real downside is there is not much to do in this remote setting
Comment from Hotel Management
24 Jan 2023 by Diego Ábalos - Operations Manager, Hotel Management
Dear Tom,Thank you very much for taking the time to leave a review. We are so happy our staff, and their service, were one of the highlights of your stay; we always do our best to make our guests feel special. This beautiful 1880 colonial house is, as you say, charming, and its surrounding park is the perfect backstage. We will go over our check-in, and pre-check-in procedures, as it appears you were not told about our different tour options such as our Classic, Selection, Premium, and Carmenere tours, to name a few, or about our Museo Andino (a pre-Columbian museum with over 3000 artifacts), our pool, bicycles, sauna, etc. Hopefully we will have the opportunity to host you once again, so you can enjoy the full Hotel Casa Real - Viña Santa Rita experience.Kind regards,
by A verified traveler
Posted 19 Jan 2023
We had a lovely stay at Hotel Casa Real. The restaurant was great and the grounds were beautiful. It would be great if the hotel provided historical information on the house or house tours as we would love to understand more of the background about the beautiful property. I wish the hotel offered fans or better AC units in the bedroom as the room got very hot at night and I can't imagine how much worse it would be if it had been a really hot night. Also, the wifi could use an update. Aside from those few minor things, we had a wonderful time and definitely would recommend a couple nights at this lovely, relaxing hotel. Definitely book wine tour through the concierge to get tours in smaller sized groups.
Comment from Hotel Management
24 Jan 2023 by Diego Ábalos - Operations Manager, Hotel Management
Dear Elizabeth,Thank you very much for taking the time to give us some feedback. We are happy you enjoyed this beautiful house and its surroundings and are already working on some of the points you brought up, like scheduled tours around the house, so guests can learn more about this beautiful historical site. Being a historical site, some of the things you mentioned are a bit more difficult to improve, and usually take longer than we would like, be we are always doing our best to make our guests experience as comfortable and memorable as possible.We thank you for your kind words, and hope to host you again sometime.Kind regards,
by A verified traveler
Posted 1 Dec 2022
What a beautiful property! Traditional, historic but with utmost comfort - huge room with stylish, modern bathroom. Really comfortable separate sitting room. A special place set in beautiful geounds with a great swimming pool. Everything is perfect.
Comment from Hotel Management
23 Dec 2022 by Diego Ábalos - Operations Manager, Hotel Management
Dear Diana,Thank you very much for taking the time to leave a review. We are happy to learn you had a chance to enjoy our beautiful park.
by A verified traveler
Posted 5 Jan 2022
Great place to relax and enjoy nature
Comment from Hotel Management
6 Jan 2022 by Juan Vila, Hotel Management
Dear Stephen,
Thank you for choosing Hotel Casa Real by Viña Santa Rita. It is a pleasure for us to know that you had a great time at Casa Real. We look forward to welcoming you again. Best regards
by A verified traveler
Posted 15 Feb 2020
The room needs an air conditioner that emits cold air!
Comment from Hotel Management
25 Feb 2020 by Diego Hotel Manager, Hotel Management
Dear Guest,
We are very sorry about that. As an historical building, we cannot install those types or equipment’s, although we have cooler systems that work very good. I am going to ask why you did not have one of those.
Kind regards.
