Ratings based on 205 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from bowling Green
Posted 20 Apr 2024
Good
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Ernest,Thank you for rating us 5 out of 5 on Expedia. We appreciate your positive feedback and are glad that you had a great experience with us. We value your support and hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Mar 2024
Nothing
Comment from Hotel Management
3 Apr 2024 by Hotel Manager, Hotel Management
Dear Nick,We're sorry to hear that your experience did not meet your expectations during your recent stay. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. If you would like to share more details about your stay or discuss any specific issues you faced, please feel free to contact us directly. We strive to continuously improve and ensure that all our guests have a positive experience.Thank you for bringing this to our attention.Sincerely,Hotel Manager
by A verified traveler
Posted 24 Mar 2024
Staff are excellent
Comment from Hotel Management
3 Apr 2024 by Hotel Manager, Hotel Management
Dear Rosa,Thank you so much for your 5-star review on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us. Our team strives to provide exceptional service and ensure that our guests have a memorable and comfortable stay. Your positive feedback motivates us to continue delivering the best hospitality possible.We hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Manager
by A verified traveler
Posted 2 Mar 2024
We booked last minute as we needed a place to stay in Buffalo. We got to the hotel and check in was fine. Went out for the night and came back to a room that was 65 degrees. When I asked front desk they said you can’t control your own heat and that’s where they keep it. It’s not even room temperature on any scale. It was a freezing sleep with think blankets
Comment from Hotel Management
7 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the discomfort you experienced during your stay, especially with the room temperature. Your feedback is important, and we're sorry that we fell short in providing a comfortable environment. We will investigate the heating issue and address it promptly to ensure that future guests do not face similar challenges. If there's anything else you'd like to share or if there are ways we can make amends, please feel free to let us know. Your satisfaction is our priority, and we appreciate your understanding.Sincerely,Hotel Manager
by A verified traveler
Buffalo
Posted 25 Feb 2024 on HotelsQuiet and covient
Comment from Hotel Management
27 Feb 2024 by Hotel Manager, Hotel Management
Dear Brian,We appreciate your perfect rating and are glad to hear that you found our hotel quiet and convenient. If you have any additional comments or if there's anything specific you enjoyed about your stay, please feel free to share. We look forward to hosting you again should your travels bring you back to Buffalo.Best regards,Hotel Manager
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Hotel Manager, Hotel Management
Dear Savannah,Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your opinion. We apologize if your experience with us fell short of your expectations. We will consider your comments and use them to improve our services. Thank you for staying with us.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Jan 2024
The management staff are nice. The snow plow vendor needs to be there to plow faster. My car was literally sliding on to the road when trying to pull in. The bathrooms need better cleaning left over hair all in the sink and toilet. Towels need bleaching and most bed spreads have cigarette burns in them or stains that don’t come out.
Comment from Hotel Management
22 Jan 2024 by Hotel Manager, Hotel Management
Dear Rosa,Thank you for taking the time to share your feedback. We appreciate your kind words about our management staff and apologize for the issues you encountered during your stay. Your comments are valuable, and we will address them with the relevant teams to ensure a higher standard of cleanliness and maintenance. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Hotel Manager, Hotel Management
Dear Raymond,Thank you for sharing your rating with us. We appreciate your feedback, and we're interested in understanding more about your experience. If there are any specific aspects you'd like to highlight or areas where we can improve, please let us know. We strive to provide the best possible stay for our guests and value your insights. We hope to have another chance to exceed your expectations in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 8 Dec 2023 on Hotels
Perfect location, clean rooms and friendly staff. Couldn't ask for more. Definitely recommend 👍
Comment from Hotel Management
11 Dec 2023 by Hotel Manager, Hotel Management
Dear Tammy,Thank you for your kind words! We are thrilled to hear that you enjoyed our perfect location, clean rooms, and friendly staff. Your recommendation means a lot to us, and we can't wait to welcome you back for another wonderful stay.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2023
No blanket...its november
Comment from Hotel Management
25 Nov 2023 by Hotel Manager, Hotel Management
Dear John,Thank you for your feedback regarding the lack of a blanket in your room. We sincerely apologize for any inconvenience caused. Our team will look into this matter immediately to ensure that all rooms are properly equipped with blankets, especially during the colder months. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
