Ratings based on 333 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
At least 15 flies and gnats swarming around as soon as we walked in. Needless to say we did not stay. Just disgusting.
by A verified traveler
Posted 3 Jun 2024
nice staff
Comment from Hotel Management
4 Jun 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Cherylon, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BUFFALO TX. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the staff that was nice. We constantly strive to exceed our guests' expectations, and your positive feedback motivates us to continue this endeavor.We look forward to welcoming you back for another exceptional stay and creating more memorable experiences for you at Red Roof.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 1 Jun 2024
Sofa bed in room was absolutely FILTHY, came with no sheets or pillows. Asked for both; no available pillows and only 2 thin sheets. There were injectable medication bottles under the sofa and other garbage. The room was not the cleanest. TV didnt work properly. Fridge didnt close or seal properly. We never got replacement towels, coffee, and they never came in to clean while we were gone, etc. Don't know how this place gets a good rating anywhere. It was horrible and we will never be back.
Comment from Hotel Management
1 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you, Rebecca, for writing to us about your recent stay at our hotel RED ROOF INN BUFFALO TX. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
The condition of the property is poor. There was know amenities in the room.
Comment from Hotel Management
30 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Nathan,Thank you for telling us about your stay at the Red Roof Inn Buffalo, TX. I am glad we earned your 4/5 score, despite the poor condition of the property and the missing amenities from your room. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Sandy, The staff at the Red Roof Inn Buffalo, TX and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Feb 2024 on Hotels
No breakfast,. Morning staff not very friendly. Not water was turned off in the morning. You'd think turning it off at a time other than the time of greatest need for patrons would be common sense.
Comment from Hotel Management
28 Feb 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Thank you for reviewing our Red Roof Inn Buffalo TX, George. Your comments after your stay with us are disappointing to see as you've indicated that you received poor service from our staff, there was no water on property and that due to our property not providing breakfast you were inconvenienced. We sincerely apologize, as this is not usually an experience our guests have with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management
by A verified traveler
Posted 26 Feb 2024
Easy to find, clean room
Comment from Hotel Management
27 Feb 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Carl, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Buffalo, TX. It's great to see you enjoyed your stay, resulting in a 5/5 score. It is so rewarding to read that our hotel was easy to locate and that you were pleased with the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Red Roof can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Buffalo, TX and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by RedRoof Rediresponse Specialist, Hotel Management
Hi Charles,Thank you for taking the time to write a review of your stay at the Red Roof Inn Buffalo, TX. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielManagement
by A verified traveler
Posted 6 Jan 2024
Bossman could be lil more friendly . Overall it was quick and very sufficient.
Comment from Hotel Management
11 Jan 2024 by Antonio,RediResponse Specialist, Hotel Management
Dear Rudolph Carabajal,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN BUFFALO TX. It’s great to hear that you found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. In regards to what you described as the boss not being very courteous, please accept our sincerest apologies.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
