Ratings based on 339 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Feb 2022
by A verified traveler
Hotels.com should be ashamed
Posted 15 Jan 2022 on HotelsHotels.com should be ashamed to be affiliated with this “No-Tell Hotel”. Sleep was next to impossible due to the 1/2 hour sessions going on in the rooms next door. Like clockwork from roughly 7pm till 6am there were different cars pulling up and men entering the room of what looked to be a MAYBE 18yr old girl. Then the constant fights heard outside over money from these upstanding individuals…
The room itself had zero working heat…but there was Air conditioning…on a 28° night. The floor was cracked, walls were un finished, bathroom wall had blood splatter on it. This is one hotel I’d stay FAR AWAY from.
by A verified traveler from Buffalo
Posted 9 Jan 2022 on Orbitz
Good
by A verified traveler
Posted 13 Dec 2021
Only 1 key card worked, roaches inside, TV didn't work, inside was not nice at all.
They mentioned getting a day free, but have yet to credit my account.
by A verified traveler
Posted 29 Oct 2021
They was rude racist and they had roaches
Comment from Hotel Management
30 Oct 2021 by General Manager, Hotel Management
Dear Tiffany,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Management team
General Manager
Econo Lodge Tonawanda
by A verified traveler from EAST ELMHURST
Posted 9 Oct 2021
by A verified traveler
Posted 7 Oct 2021 on Hotels
My TV didn't work the 2 days I've been hehe toilets backed up
Comment from Hotel Management
24 Oct 2021 by Divaya, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 3 Oct 2021 on Hotels
Comment from Hotel Management
24 Oct 2021 by General Manager, Hotel Management
Dear Subrata,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Management team
by A verified traveler
Posted 27 Sep 2021 on Hotels
Comment from Hotel Management
24 Oct 2021 by General Manager, Hotel Management
Dear Iyshia,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Management team
by A verified traveler
Posted 14 Sep 2021
They had a decent free breakfast bar with excellent coffee, fresh milk, cereal, bananas, Canadian white bread for toast & SMUCKERS Jelly!
I didn't think the outside door to the 2nd floor stairway should be open to anyone with no key required.
As was described in an earlier review that we read, the tv in our room could not watched without waiting for the night manager to come to the room to fiddle with it.
Comment from Hotel Management
24 Oct 2021 by General Manager, Hotel Management
Dear Christopher,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Management team
