Ratings based on 665 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Old hotel looks like a motel please avoid it
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 24 Feb 2024
Terrible front desk. Outdated rooms. The indoor pool is HORRIBLE. As soon as I got to the hotel from the airport, I saw a prostitute in front of the hotel. The front desk guy Luca was rude. I went down to ask for ice and given that the bar area was closed, he sent me out at midnight to get ice from the grocery store he claimed was open but he knew very well that everything was closed. It’s not the safest area given the prostitution around. As a woman, I felt unsafe. Only two staff members made the stay a bit more pleasant: Ana the housekeeper and Edison the bar tender. I told Edinson to go work at a better hotel. He is too nice for that place.
Comment from Hotel Management
29 Feb 2024 by Gerencia General, Hotel Management
Dear Cynthia,Thank you very much for taking the time to write to us.It saddens us to receive this kind of comments, as we really from the hotel team do our best to provide the best service. However, these feedbacks help us to keep growing and improving. We have taken action on your comments because definitely providing a quality service and living up to the requirements of our guests is our priority.The location of the hotel is one of the most valued points, so we would like to contact you privately if you agree to help us to better understand your experience and improve these points.Thank you again for your time.
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
29 Feb 2024 by Equipo de Pestana Buenos Aires, Hotel Management
Muchas gracias por sus comentarios.Esperamos poder volver a recibirlo en su proxima visita a la ciudad.
by A verified traveler
Posted 23 Dec 2023 on Orbitz
really very bad hotel experience
It's not worth what they charge, I don't recommend it at all.
by A verified traveler
Posted 18 Dec 2023 on Hotels
by A verified traveler
Posted 7 Dec 2023 on Hotels
by A verified traveler
Posted 5 Dec 2023 on Hotels
by A verified traveler from Sunnyvale
Posted 29 Oct 2023
Ideal location in the heart of the city with excellent dining, shopping and sight-seeing opportunities within easy walking distance
by A verified traveler from Salinas
Posted 16 Oct 2023
