Ratings based on 519 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Dear Kingsley,Thank you very much for your review!RegardsHuilen, NH Collection CrillonGuest Relations
by A verified traveler
Posted 25 Mar 2024
Nice remodel hotel.
Clean, personal efficient and accommodate.
Comment from Hotel Management
25 Mar 2024 by Huilen, NH Collection Crillon. Guest Relations., Hotel Management
Dear Juan,Thank you for leaving a comment about your stay at NH Collection Crillon. Our guest's reviews help us improve our service. We hope to see you soon!RegardsHuilen, NH Collection CrillonGuest Relations
by A verified traveler from Guaynabo
Posted 5 Mar 2024
Rooms are too small and noisy
Comment from Hotel Management
15 Mar 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Dear Francisco,Thank you for leaving a comment about your stay at the NH Collection Crillon! Our guest's opinions help us improve our service and we hope to see you again.RegardsHuilen, NH Collection CrillonGuest Relations
by A verified traveler
Posted 2 Mar 2024
Room was not ready at 3pm when we arrived despite checking in online. The room allocated online had been given to someone else ( why bother with online check in if the room is not ready or not the room allocated)
It took a further 105 minutes and asking twice before it was ready. We had to ask for another room to be given to us as we had been traveling 24 hours and were tired. No proactive action taken.
Manager blamed their IT and made lame excuses
The room and breakfast were good. And the receptionist on check out day was so much better.
The location of the hotel is it’s best asset.
Comment from Hotel Management
15 Mar 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Dear Rajeshkumar,On behalf of the entire NH Collection Crillon team, we greatly regret not having met your expectations. Our guests' comments help us improve our service, so we appreciate that you have taken the time to tell us about your experience with us.If you wish, you can contact me directly through my email gr.nhcollectioncrillon@nh-hotels.com so that I can better address your concerns.We look forward to seeing you again at the NH Buenos Aires NH Collection Crillon!RegardsHuilen, NH Collection CrillonGuest Relations.
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Dear Lawrence,Thank you very much for your time and for posting a review sharing your experience at NH Collection Crillon. We are very glad to know you have had a pleasant stay! Thank you for choosing us! Huilen, NH Collection CrillonGuest Relations.
by A verified traveler
Posted 3 Feb 2024
The area is excellent ! Beautiful and nice for walking.
Comment from Hotel Management
15 Feb 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Dear Maria,Thank you for leaving a comment about your stay at the NH Collection Crillon! Our guest's opinions help us improve our service and we hope to see you again.RegardsHuilen, NH Collection CrillonGuest Relations
by A verified traveler
Details to look at.
Posted 29 Jan 2024 on HotelsStaff friendly and responsive.
Breakfast fantastic. Bar extremely poor.
With so many great wines in Argentina it was a shocking negative surprise the lack of a couple of decent wines.
Comment from Hotel Management
15 Feb 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Dear Ruben,Thank you very much for your time and for posting a review sharing your experience at NH Collection Crillon. We are very glad to know you have had a pleasant stay! Thank you for choosing us! Huilen, NH Collection CrillonGuest Relations.
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Estimada María,Agradecemos su valoración! Esperamos recibirlo nuevamente en el NH Collection Crillon.Saludos,Huilen, NH Collection CrillonGuest Relations.
by A verified traveler from Houston
Posted 2 Jan 2024
La cadena NH se caracteriza por ofrecer cómodas habitaciones con todo lo necesario, sin embargo en esta oportunidad no fue así. Nos encontramos con un lavamanos que se inundaba y mojaba todo lo que estaba a su alrededor. Sin papel ni lápiz para escribir o tomar notas, y una habitación a la que solo le arreglaban la cama, con un aseo bastante deficiente. Como lo cortesía del hotel ofrecían una botella de agua, café e infusiones diariamente, pero nosotros solo tuvimos esa dicha el primer día de hotel. Para hacer nuestra estancia más agradable tuvimos que pedirle directamente a la chica del aseo para que estuviera pendiente de esos detalles. Dos noches después no teníamos jabón en la ducha… Y así transcurrieron un par de días hasta que pusimos la queja.
Por lo demás, el personal es amable, y el hotel tiene una buena ubicación, solo que necesitan mejorar varios detalles, especialmente cuando se promueve el hotel como 4 estrellas y “upscale”.
Comment from Hotel Management
16 Feb 2024 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Estimados huéspedes, De parte de todo el equipo de NH Collection Crillon, lamentamos enormemente no haber alcanzado sus expectativas. Los comentarios de nuestros huéspedes nos ayudan a mejorar nuestro servicio, por lo que agradecemos que se haya tomado un tiempo para comentarnos sobre su experiencia con nosotros. ¡Lo esperamos nuevamente en el NH Buenos Aires NH Collection Crillon!SaludosHuilen, NH Collection CrillonGuest Relations.
by A verified traveler
Posted 16 Dec 2023
Hotel is in an area of mixed uses, shops, apartments. Some side streets appear to be older and have a rundown appearance, but the main streets are good.
There is a large park type area close by with good walking access. Overall, good.
Comment from Hotel Management
24 Dec 2023 by Huilen, NH Collection Crillón. Guest Relations., Hotel Management
Dear John, Thank you very much for your time and for posting a review sharing your experience at NH Collection Crillon. We are very glad to know you have had a pleasant stay! Thank you for choosing us! Huilen, NH Collection CrillonGuest Relations.
