Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
A
by A verified traveler
Posted 29 Apr 2024
The hotel is located in a very convenient location. The room was clean.
by A verified traveler
Posted 19 Apr 2024
Centrally located. Was a little overpriced.
by A verified traveler
Posted 15 Apr 2024
Horrible customer service. I don’t recommend this hotel to anyone.
Comment from Hotel Management
16 Apr 2024 by alejandro , Hotel Management
Buen dia estimado Gustavo Lamentamos mucho que no haya disfrutado su estadia con nosotros , seria de mucha ayuda si pudiera comunicarnos que inconvenientes tuvo para poder mejorarlo saluda atentamente Alejandro
by A verified traveler from Puerto Plata
Posted 12 Apr 2024
by A verified traveler from St. Louis Park
Posted 10 Apr 2024
Staff was very friendly and helpful. Room was clean and very spacious. Surrounding area was very walkable. Would recommend staying here!
by A verified traveler
Posted 9 Apr 2024
I loved my stay at this Hotel
by A verified traveler
Posted 1 Apr 2024
The hotel is lovely. Rooms are quiet, spacious, clean and modern. The area is walkable and close to restaurants and parks…I’d stay here again!
Comment from Hotel Management
3 Apr 2024 by Baudilio Chuecos, Hotel Management
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.
by A verified traveler
Posted 30 Mar 2024
Very good
Comment from Hotel Management
3 Apr 2024 by Baudilio Chuecos, Hotel Management
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.
by A verified traveler
Posted 29 Mar 2024
The worst bed ever, either it was very low cost/ quality or the mattress is very old. The pillows are thick and cheapo. When we arrived the elevator to our tower was not working had to take the other tower elevator, get off at a higher floor and then cross and go down the stairs. Big mistake staying at this place because of the size of the room.
Comment from Hotel Management
3 Apr 2024 by Baudilio Chuecos, Hotel Management
Dear Jose, we sincerely appreciate your feedback regarding your stay. We understand that experiences can vary based on individual preferences, and we want to assure you that we take all guest feedback seriously. While we regret that your stay did not meet your expectations, we continuously strive to improve our services. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards.
