Ratings based on 640 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
The room was terrible and dirty I canceled my stay and went to a different hotel
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear charles, Please accept our sincerest apologies for our hotel not meeting your expectations. We are disappointed to know you had to leave us sooner than expected. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
by A verified traveler
Posted 17 May 2024
Very good service
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Diana, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management
by A verified traveler
Posted 17 May 2024
So good service
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 5 May 2024
Staff was cool under pressure. Their network was having issues but they were very accommodating as they worked through the issues...
by A verified traveler from Dover
Posted 4 May 2024
by A verified traveler
Posted 29 Apr 2024
The water was leaking I. The bathroom and it had a lot of mold. The room smelled like urine.
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Christina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
I made reservations for a queen size bed and it felt like a full size bed. Very small
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Dear Randy, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had issues and that you were uncomfortable. Your remarks will be discussed and shared with the team so that we can take action. Our front desk is always available to help you. We are very grateful for your patience. We hope to have an opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
by A verified traveler
Posted 13 Apr 2024
