Ratings based on 995 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Not well maintained, a redone property that was old with a paint job. The couldn't even patch the hole in the wall from the old thermostat, exposed sheet rock below the new head board god for bid if we patch and paint that. Out side was dirty, cigarette but all over, garbage can outside was full when we got there and 4 day later still full. Not well kept!
by A verified traveler
Posted 19 May 2024
Breakfast needs big improvement. Waffle mix is so thin that you can't make any Waffle. Choices are limited.
by A verified traveler from Desplaines
Posted 16 May 2024
by A verified traveler from Desplaines
Posted 16 May 2024
It Looks like they recently removed something off the wall, maybe a thermostat, and left about 2 inch hole in atleast two rooms that i can say forsure (but I'm sure its more than two rooms).. Its a little creepy when there is an uncovered hole in wall, makes me think there could be a camera inside, can the person from next room see through? Very uncomforting. 2. Was unable to get same two rooms to cool down.
by A verified traveler
Posted 11 May 2024
First of all the workers all seemed confused as to everything that was asked of them. “Breakfast is included in the price, will the coffee machine ever work?” “Oh we don’t know”
“Will there be anymore food coming out since it all ran out by 845am” ….”oh maybe, give us a while” (nothing ever came out)
The carpets were not clean at all, and the WiFi was horrendous. No ice buckets in the rooms, when asked if we could get one, we were told “sorry we don’t have any” Definitely wouldn’t return here. Would also be nice if most of the staff members were able to communicate with customers.
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 8 May 2024
Everything was good :)
by A verified traveler
Posted 3 May 2024
The hotel was just OK. The shower in our room was HORRIBLE felt like someone was peeing on you. No pressure. Can’t say all the rooms are like that though. The rooms and hotel were just ok. Breakfast was a typical hotel breakfast but not bad if you’re in a rush.
by A verified traveler
Posted 20 Apr 2024
The room was decent enough, not the best but good enough for us. The price was also reasonable. Unsure about the ownership but the hotel seemed like one those franchised family-owned hotels, which I have nothing against, but staff in need of customer service training. Communication was unpleasant at times especially with one of the staff or owner who was rude and very aggressive. Requests by telephone or in person were met with irritated responses.
by A verified traveler
Posted 20 Apr 2024
I had a nice stay, I wish you had secure internet.
Thank you.
