Ratings based on 783 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Everything and a staff was excellent.
Comment from Hotel Management
17 May 2024 by Judit Beres, Hotel Management
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,Judit BeresFront Office Manager
by A verified traveler
Posted 15 Mar 2024
It was good but could have been better.
Room was nice, clean but basic. Disappointed with bath/shower combo. Have one or the other.
Bed was two singles pushed together. Pretty uncomfortable if truth be told.
Breakfast was good, but no bacon on cooked option. At least two, maybe three types of sausage but no bacon. Scrambled eggs weren’t great. Fruit, bread selection, yoghurt, muesli were great though. But no teapots for those who want tea; had to refill tea cup about 6 times cos it was so small.
Staff were friendly, didn’t have much interaction other than check in/check out. Area around hotel is decent with a few bars/restaurants.
Comment from Hotel Management
31 Mar 2024 by Judit Beres, Hotel Management
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.We deeply regret the negative impression we have conveyed to you since you were not able to fully enjoy your stay and we hope you provide us a second opportunity so that we can demonstrate to you that we can offer you an excellent service for your future stays. Best regards,Judit BeresFront Office Manager
by A verified traveler
Posted 14 Mar 2024
The room was dirty and they sprayed the room with perfume to mask the smell. I have a sensitivity to strong perfume scents and it made me ill. The staff could careless and no other options were given. Stay away
Comment from Hotel Management
31 Mar 2024 by Judit Beres, Hotel Management
Dear Guest, Thank you for your nice review. I am happy to read that you are satisfied with our rooms and the breakfast. I regret to hear that the cleaning was not perfectly done in your room, we always give trainings to our staff to avoid any kind of inconveniences. Looking forward to welcoming you for your next stay as well, and providing an excellent service in all aspects. Best regards, Robert Weinraub General Manager
by A verified traveler
Posted 4 Jan 2024
On three occasions, I asked the front desk for information, where to eat on the first night as referred to local restaurant across the street, which was subpar, The next time I asked about booking of River Cruise, and they told me that they were booked out for the next two months. There are over a dozen operators in the area, and this is a furthest from the truth. Lastly, my operator, Gate 1 travel, arranged transportation to the next location. The front desk told me that I need to meet with Gate 1 in the wrong location. Three different questions, three different front desk employees, all clueless.
Comment from Hotel Management
16 Feb 2024 by Judit Beres, Front Office Manager, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations.At NH Hotel, we strive to provide an excellent service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Judit BeresFront Office Manager
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
16 Feb 2024 by Judit Beres, Front Office Manager, Hotel Management
Dear Guest,It was our pleasure to have you as our guests and we are sorry for not being able to fulfill your expectations. Please accept our sincerest apologies.I would like to inform you that I 'm at your entire disposal for any comments or suggestions you wish to make.Yours sincerely,Judit BeresFront Office Manager
by A verified traveler
Posted 1 Jan 2024 on Hotels
It’s listed as a 4-star hotel, but it doesn’t seem even close to that. Maybe it was back in the day.
The hotel is in a great location. I also found the front desk staff very helpful. The bartenders weren’t very good (one older gentleman interrupted my phone call while I’m sitting having a beer to have me pay, so I had to cash out twice since I had a second beer, so that was weird).
The hotel didn’t have any bar food or dinner options, even though line it lists that the hotel has 24-hour food service.
The room was a good size. I liked that it had a balcony. The bathroom wasn’t very clean, so that was gross. Staying there several night, I noticed they never cleaned the bathroom to get all of the women’s’ hair off the floors (I’m bald so it isn’t me).
Comment from Hotel Management
6 Jan 2024 by Judit Beres, Front Office Manager, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations.At NH Hotel, we strive to provide an excellent service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Judit BeresFront Office Manager
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
6 Jan 2024 by Judit Beres, Front Office Manager, Hotel Management
Dear Guest,Thank you for the nice review.I hope we will have the opportunity to welcome you again in NH Budapest City or any other NH hotel and we will have the chance to offer you better service in all aspects.Best regards,Judit BeresFront Office Manager
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
6 Jan 2024 by Judit Beres, Front Office Manager, Hotel Management
Dear Guest,Thank you for the nice review.We look forward to welcoming you back to the hotel in the near future. Best regards, Judit Beres Front Office Manager
by A verified traveler
Posted 26 Sep 2023 on Hotels
Excellent stay as usual.
Comment from Hotel Management
29 Sep 2023 by Judit Beres, Front Office Manager, Hotel Management
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,
by A verified traveler
Posted 6 Sep 2023
Convenient location, clean, friendly staff
Comment from Hotel Management
13 Sep 2023 by Judit Beres, Front Office Manager, Hotel Management
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,
