Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Excellent hotel with great staff and also a brilliant location.
Comment from Hotel Management
10 May 2024 by Dániel Horváth, Hotel Management
Dear John, First of all, thank you for choosing K+K Hotel Opera for your recent visit to Budapest. We are delighted to read, that you enjoyed your stay with us and we hope, we will have the chance to welcome you back in our hotel in the near future!Kind regards,Dániel HorváthOperations ManagerK+K Hotel Opera
by A verified traveler
Posted 7 May 2024
Excellent hotel in great city centre location close to local transport, dining, shopping and sight seeing activities.
Comment from Hotel Management
7 May 2024 by David Feke FO , Hotel Management
Dear John, Thank you for choosing K+K Hotel Opera for your recent visit to Budapest and taking your time to rate our services, we really appreciate it. We are delighted to see, that our facilities met your expectations.We do hope, we will have the opportunity to welcome you back in our hotel in the future!Kind regards,David FEKEFront Office AgentK+K Hotel Opera
by A verified traveler
Posted 18 Apr 2024
The location was great, which was most important for me. From desk was helpful. Rooms are a bit dated, and my toilet would often run (drip, drip, drip). I was there off season, and price was reasonable. I would stay there again if back in Budapest.
Comment from Hotel Management
18 Apr 2024 by Dániel Horváth, Hotel Management
Dear Lisa, First of all, thank you for your recent stay at K+K Hotel Opera and taking your time to leave us a review. We are delighted to read, that you enjoyed your stay with us and our Front Desk Team could contribute to your memorable visit. We are terribly sorry for the inconveniences in regares to the toilet, we informed our Maintenance Team to check the issue.We look forward to welcoming you back in our hotel in the future!Kind regards,Dániel HorváthOperations ManagerK+K Hotel Opera
by A verified traveler
Posted 5 Apr 2024
Perfect location. Breakfast is well equipped. Staff are excellent
Comment from Hotel Management
6 Apr 2024 by Réka, Hotel Management
Dear Laura,First of all, let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences.I especially would like to thank you for highlighting the great location of the Hotel. I hope our circumstances of the city made you satisfied.We are very much looking forward to welcome you back, to make you feel at home in the city.Best Regards, Réka E-W. Front Office Manager
by A verified traveler
Posted 4 Apr 2024
This was the worst hotel I have stayed at in the past year (I've stayed in at least 20 hotels for about 60 nights in that time frame). It took 25 minutes to check in. The front desk staff were unfriendly. The room had the wrong bed configuration. The room was extremely hot and, even though it is advertised as having AC, it only has AC in the summer. The window barely opened. The carpets in the hall and in the room had stains all over. I cannot understand how this hotel has such high ratings. As a point of reference, on this trip I stayed in a total of 4 hotels and I gave the other 3 positive reviews.
Comment from Hotel Management
4 Apr 2024 by Dániel Horváth, Hotel Management
Dear Richard, First of all, thank you for your recent stay at K+K Hotel Opera and taking your time to write us your review, which is really helpful to improve our services.We are sad to read, that our hotel did not meet your expectations. Unfortunately, check-in may take longer time due to some obligatory procedures which are set by the law and cannot be overwritten by the hotel. This is for example scanning the documents and completing the form. Without that procedure, hotel is unable to check-in any guests as it is supervised by authorities (with automated systems). You requested a twin room, and your room were equipped with two separated beds, as requested. We are surprised about your negative comment in regards to the unfriendly staff, as we got many-many positive reviews highlighting their friendliness and professionalism. We would be appreciated, if you could share more exactly with us your opinion. Exactly, AC is available only during Summer season and usually hotels are working with same system. Windows may be open partially for security purposes, however our Front Desk Team is happy to assist you, if complete opening is required (after filling in the required form). Unfortunately, we did not receive such request on the spot during your stay. Again, we are terribly sorry for any inconveniences caused during your stay but we do hope, we can welcome you back in our hotel in the future!Kind regards,Dániel H.Operations ManagerK+K Hotel Opera
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Dániel Horváth, Hotel Management
Dear Adam, Thank you for choosing K+K Hotel Opera for your visit to Budapest and taking your time to rate our services, we really appreciate it. We do hope, we will have the chance to welcome you back in our hotel in the future!Kind regards,Dániel HorváthOperations ManagerK+K Hotel Opera
by A verified traveler from Gorebridge
Posted 31 Mar 2024
Clean, accessible to all areas of city. Only minutes away from hop on hop off bus
Comment from Hotel Management
3 Apr 2024 by Dávid FO Agent, Hotel Management
Dear ,First of all, let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences.I especially would like to thank you for highlighting the great location of the Hotel. I hope our circumstances of the city made you satisfied.We are very much looking forward to welcome you back, to make you feel at home in the city.Best regards David Front Office Agent
by A verified traveler
Posted 31 Mar 2024
Unfortunately our experience wasn’t great.
We were given 2 twin rooms although booking 2 double rooms. The staff were rude and unhelpful and when we continued to ask them to ammend this.
Comment from Hotel Management
4 Apr 2024 by Dániel Horváth, Hotel Management
Dear Kaitlin, First of all, thank you for choosing K+K Hotel Opera for your recent stay in Budapest and taking your time to share your feedback with us. We are sad to read, that our services did not meet your expectations. Please note, that bedding preferences are confirmed and provided only upon availability at time of your arrival (cannot be guaranteed in advance), as it depends on the current availability. However, our Front Desk Team is always trying to do its best to ensure the most suitable room for our guests. Again, we are sorry for the caused inconveniences and we do hope, we will have the opportunity to welcome you back in our hotel in the future!Kind regards,Dániel H.Operations ManagerK+K Hotel Opera
by A verified traveler
Posted 29 Mar 2024
Great location.
Comment from Hotel Management
3 Apr 2024 by Dávid FO Agent, Hotel Management
Dear Owain Jones,First of all, let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences.I especially would like to thank you for highlighting the great location of the Hotel. I hope our circumstances of the city made you satisfied.We are very much looking forward to welcome you back, to make you feel at home in the city.Best regards David Front Office Agent
by A verified traveler from Miami
Posted 17 Feb 2024
Hotel is in a very quiet street. Sebastian in the Front Desk is wonderful!!!
Comment from Hotel Management
18 Feb 2024 by Réka, Hotel Management
Dear Valued Guest, Thank you for your high rating, it is very much appreciated by our staff.We are pleased that you enjoyed your stay with us and are looking forward to welcoming you upon your return to Budapest.Kind regards, Réka Evelley-Wágner Front Office Manager
