Ratings based on 187 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Breona,We're delighted to hear that you had a wonderful stay with us! Please don't hesitate to contact us if you ever need assistance with future reservations.
by A verified traveler
Posted 9 Jun 2024
Nice place. Very comfortable beds
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Gwen,We're pleased to hear you found our beds comfortable during your stay. We strive to provide a relaxing environment for our guests to enjoy. Your feedback is valuable to us and we hope to welcome you back in the future for another comfortable stay.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Shane,We are thrilled to hear that you had an enjoyable stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Richard,We appreciate you choosing our hotel for your stay! If there is anything we can do to make your next visit even more enjoyable, please feel free to reach out to us directly. We look forward to welcoming you back soon.
by A verified traveler
Posted 15 Apr 2024
When we arrived we were given a room without a working fridge. We had medicines that needed refrigeration. We were moved to another room that seemed OK until we learned that THERE WAS NO HOT WATER. The staff was clueless. ‘Did you let the water run?’ ‘Maybe a lot of people are showering’ (At 10:30 pm?) ‘I’m sorry, there is nothing I can do’ ‘Oh, the plumber is coming at 10 tomorrow to fix the ice machine’ (That’s when I’m checking out). (I went into the lobby rest room and the laundry room and there was no hot water). I believe they were putting guests into rooms knowing that there was no hot water) The mgr, Kayla Schulz, told me that they couldn’t refund or adjust my bill because I booked online. This was a disaster and gives me no reason to stay at a ‘Quality?’ Inn or to use Expedia. The whole thing was outrageous.
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Rock, We regret to hear about the inconveniences experienced during your stay and appreciate your feedback. Rest assured we have shared your comments with our team for further review. Should you need any assistance with your folio, we recommend reaching out to our management directly for further assistance. Thank you for bringing this to our attention.
by A verified traveler from Clinton Township
Posted 9 Apr 2024
Clean & comfortable! The only thing I didn’t like was there was no elevator. Steps are difficult for me. I would stay there again and ask for a ground floor room. Very nice! Bob Evans restaurant in same parking lot. Bonus!
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Denise,Thank you for sharing your feedback with us. We're glad to hear you enjoyed the cleanliness and comfort of our hotel. We appreciate your suggestion for a ground floor room and are pleased you found the nearby restaurant convenient. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello david,We're sorry to hear that your stay didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues. We hope to have the opportunity to welcome you back in the future for an improved experience.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Richard, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to improve your opinion in the future.
by A verified traveler
Posted 16 Mar 2024 on Orbitz
Smelly as soon as you walk into the lobby. Smells like spoiled milk.
Comment from Hotel Management
17 Mar 2024 by Manager, Hotel Management
Hello Kelli,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for review and improvement. If you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for bringing this to our attention.
by A verified traveler
Posted 11 Mar 2024 on Hotels
I canceled this reservation. They sent confirmation code to you by email
Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Robin, We apologize for any inconvenience regarding your reservation. To address this matter, please contact our management directly with the confirmation code provided to assist you further.
