Ratings based on 378 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The staff is wonderful! Thank you!
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Colleen,We are delighted to hear that our staff met your expectations during your stay. Your kind words will be shared with the team. Thank you for choosing our hotel, we hope to welcome you back soon.
by A verified traveler
Posted 11 Jun 2024
To find that there was NO elevator was very inconvenient, and of course the overweight night staff did not offer to assist with anything. While it isn't the fault of the staff, someone tried 3 times to enter our room. The walls are so poorly insulated that I could hear the neighbors television and their 6 a.m. alarm woke me up. When the bathroom flooring was installed they left a gap between the edge of the floor and the threshold trim. There's something to be said for a 5 star hotel. This definately was not one of them.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Tamara, I'm sorry to hear about your experience at our hotel. We appreciate your feedback and will pass your comments along to the relevant departments for review. Your input helps us to improve our services to provide a better guest experience in the future. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 7 Jun 2024
Some of the worst beds ever. Not only Uncomfortable but so noisy! Staff was phenomenal, breakfast good, ice machine broken but staff had someone go get ice at the store. Really appreciated that. Just wish the beds didn’t suck
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Christopher,We appreciate your feedback on our staff and breakfast. We strive to provide a positive experience for our guests and will share your comments with our team for further improvement. Feel free to reach out to our management for any further assistance with your concerns regarding the beds.
by A verified traveler from Indianapolis
Posted 14 Apr 2024
Nice and quiet area. Staff friendly. Safe
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Melissa,We are pleased to hear that you enjoyed the serene location, our accommodating team, and felt secure during your stay. Your feedback is invaluable to us. Thank you for sharing your positive experience with us.
by A verified traveler
Posted 20 Mar 2024
Very good staff
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Scott,We're delighted to hear you found our staff very good during your stay. Our team takes pride in providing exceptional service to all our guests. Should you have further feedback or if there's anything else we can assist you with, please feel free to reach out to our management team.
by A verified traveler
Posted 19 Mar 2024
Very loud
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Patrick, We apologize for any inconvenience caused by noise during your stay. Your feedback will help us improve our service for future guests.
by A verified traveler from Benicia
Posted 15 Mar 2024
The walls were thin and i could hear the guy next door sneezing. The lady at the desk didnt seem very interested in her job. We got got what we paid for.
Comment from Hotel Management
16 Mar 2024 by Manager, Hotel Management
Hello Jane,We apologize for any inconvenience you experienced during your stay. We value your feedback and will address the noise insulation in our rooms. Our team strives to provide excellent service, and we will remind them of the importance of guest satisfaction. We appreciate your honest review - thank you for bringing this to our attention.
by A verified traveler
Posted 11 Mar 2024
The room was clean at first glance. All surfces had a layer of dust and the hide a bed was dirty.
Comment from Hotel Management
13 Mar 2024 by Manager, Hotel Management
Hello Adam Angie, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our housekeeping team for immediate attention. We strive to provide a comfortable stay for all guests and regret if we fell short in this instance.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Darryl, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Charlotte, We appreciate you choosing our hotel for your recent stay. If there was anything specific that you would like to share regarding your experience, we encourage you to reach out to us directly so that we can address it accordingly. We value your feedback and hope to have the opportunity to welcome you back in the future.
