Ratings based on 968 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lithonia
Posted 16 Jun 2024
Wonderful
by A verified traveler
Posted 10 Jun 2024
I love the ambiance of this hotel and the friendly staff. I did not really like the room that I was in. It was a little outdated, and very clear that it had been remodeled.
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 9 Jun 2024
Very nice hotel. Great hotel staff. Lots of great dining options that are walking distance. The only complaint is the restaurant in the hotel. Very slow service, orders mixed up multiple times in one stay. I would not eat there again.
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. We truly appreciate all of the comments you've shared as well, as we are always looking for opportunities to improve. We hope you will consider staying with us again in the future.
by A verified traveler
Posted 9 Jun 2024
Great location
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 9 Jun 2024
It was really nice and quaint. I really enjoyed this stay and plan to come back the next time we’re in town.
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
by A verified traveler
Posted 3 Jun 2024
We’d definitely come back to stay at the hotel.
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our property. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 3 Jun 2024
The Whitley is very much centrally located.
Great for those who may not intend to travel far as both Phipps and Lenox Malls were walking distance. As well as many restaurants. Felt safe in the building. Staff was helpful at check in and with accommodation needs.
Did not try the restaurant on site so I cannot speak to it, but lobby bar and lounge area was a great place to unwind.
Room was clean and comfortable.
Bathroom was enough room for one individual at a time, so not big at all. Worth a stay again.
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 2 Jun 2024
Overall my stay was accommodating but a couple staff members that answers the guest service call were lightly rude. Every time we called for our car to be pulled around there was a young gentleman that was being very short and rude then I called regarding an iron and I was hung up on. That is unacceptable service for the quality of this hotel and the $57/ a day for parking is a bit much when having to deal with rudeness
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.
by A verified traveler
Posted 29 May 2024
Great hotel.
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our property. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 19 May 2024
The front desk staff is amazing. I was offered champagne and given directions and locations for the property's accomodations. I would recommend this property for all guests. They truly make everyone feel welcome.
Comment from Hotel Management
12 Jun 2024 by Property Management , Hotel Management
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!
