Ratings based on 742 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Just trash everywhere just trash everywhere the rooms were filthy trash after telling us that they were already cleaned
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Brandon, Thank you for bringing your concerns to our attention. We encourage guests to immediately report any issues to our management team for prompt resolution. Your feedback helps us improve and provide the best experience for our guests.
by A verified traveler
Posted 12 Jun 2024
Much of the furniture was quite worn
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Ron,We appreciate your feedback regarding the condition of the furniture during your stay. Our team will address this matter accordingly to ensure a comfortable experience for our future guests. Feel free to reach out to our management for further assistance. Thank you for sharing your review with us.
by A verified traveler
Posted 12 Jun 2024
Shower didn't have any hot water. In between the truck stop and hotel property is dirty. Truck stop truckers and hotel guests throwing there trash on the ground. Garbage by my room next to trash can not emptied and or trash not thrown away. Washer and dryers needed to be cleaned, very dirty. Had a king room,was nice for the price. Staff and maids were very nice.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Michael, Thank you for sharing your feedback with us. We appreciate your positive comments about our staff and the king room you stayed in. We will address the issues you mentioned to ensure a better experience for our future guests. Your input helps us to improve our services.
by A verified traveler
Posted 5 Jun 2024
No Comment
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Donald,We appreciate you taking the time to share your feedback with us. Your comments are important, and we will ensure they are passed along to the appropriate departments for review and improvement. Thank you for staying with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jessica,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another fantastic experience at our hotel.
by A verified traveler
Posted 29 May 2024
I had a good stay will go back next time i need a room
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Thunder,We are thrilled to hear that you had a positive experience during your stay. We look forward to welcoming you back on your next visit to our hotel. Your satisfaction is our top priority, and we can't wait to serve you again in the future.
by A verified traveler
Posted 28 May 2024
No TV remote in room. Called desk and was told to come and pick up a remote at office. Was given 3 remotes and instructions. Followed instructions and TV still didn’t work. Called desk and was told we could change room. Declined this as we were already unpacked and wife was ready for bed. Obviously the room had not been properly prepared for occupancy. This motel is off our list. We regularly travel through here and will select something else.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Mary, We regret to hear about the trouble you experienced with the TV remote during your stay. Your feedback is valuable for improvement purposes. Please feel free to reach out to our management team for further assistance or to address any lingering concerns.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Braulio,We are overjoyed to hear that you thoroughly enjoyed your stay with us. Feel free to reach out if you have any further comments or suggestions.
by A verified traveler
Posted 24 May 2024
Friendly
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Jessica,We're delighted to hear that you found our staff friendly. It's always our aim to provide exceptional service to all our guests. Feel free to reach out to our management if you have any further feedback to share. Thank you for choosing our hotel, and we hope to welcome you back in the future!
by A verified traveler
Posted 24 May 2024
Staff are friendly
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Jessica,Thank you for acknowledging our friendly staff! We strive to provide excellent service to all our guests and are glad you had a positive interaction with our team. Your feedback is valuable to us as we continue to enhance our guests' experience.
