Ratings based on 725 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
great location
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Mark,We are pleased to hear that you enjoyed our hotel's convenient location. We always strive to offer a prime spot for our guests to explore the area. Thank you for taking the time to share your feedback with us.
by A verified traveler from San Bernardino
Posted 12 May 2024
They charged me twice
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Salvador, We apologize for any inconvenience you may have experienced. Please contact our management team directly for assistance with resolving this matter further. Thank you for bringing this to our attention.
by A verified traveler
Posted 8 May 2024
It did not have enough parking space
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Maricela, We appreciate your feedback regarding the parking situation. Guest satisfaction is important to us, and we will make sure to share your comments with the management team for further review and consideration.
by A verified traveler
Posted 28 Apr 2024
Friendly staff. Run down, ancient furniture, No desk chair, no hair dryer, very limited breakfast, freeway noise. Great Indian food next door. Ok for one night on way through but wouldn’t be back.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Ruth, We appreciate your kind words about our staff. We value your feedback and will share it with the management. For a comfortable stay next time, we recommend reaching out directly to address any concerns or requests. Thank you for choosing to stay with us.
by A verified traveler
Posted 27 Apr 2024
Nice
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Ileana,We're delighted to hear you found your stay enjoyable. If you have any further feedback or suggestions, we'd love to hear from you. Thank you for choosing to stay with us!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Graeme,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any concerns you may have had during your visit. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 21 Apr 2024
In fact I’m asking for refund because I didn’t get to stay at the hotel for numerous reasons. I was so terrified as the result I had to cancel my booking, but the hotel manager told me to ask Expedia for refund.
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Helena, We're sorry to hear about your experience, and we understand your concerns. For any billing or refund inquiries, we recommend reaching out to the booking platform directly for further assistance. We appreciate your understanding in this matter.
by A verified traveler
Posted 14 Apr 2024
Needs updating. Torn towels.
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Lian, Thank you for sharing your feedback. We appreciate your input as it helps us enhance our services. We recommend contacting our management team for any future concerns regarding your stay.
by A verified traveler
Posted 12 Apr 2024
Looked like a lot of construction worker must stay there. The sheets and towels stained. Furniture was in very rough shape. Overpriced for the shape of facilities.
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Hello Paul,We appreciate your feedback and apologize for any inconvenience you experienced. Our property caters to a diverse range of guests, including construction workers. We continuously strive to maintain our rooms and facilities to a high standard. Your comments will be shared with our team for further evaluation and improvement.
by A verified traveler
Posted 12 Apr 2024
Check-in was easy and the room was very clean and the bed comfortable.
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Hello Peter,We are delighted to hear that you found the check-in process smooth and your room clean and comfortable during your stay. Our team strives to provide exceptional service for all our guests. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
