Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Warm Regards, Mihaela Tudor , Hotel Management
Dear Ran,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously and would appreciate any specific details you can provide about what went wrong during your stay. This will help us improve and ensure a better experience for all our guests in the future. Please feel free to reach out to us directly so we can address your concerns. We hope you'll give us another opportunity to serve you better.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
31 May 2024 by Warm Regards, Mihaela Tudor , Hotel Management
Dear Elena,Thank you so much for your perfect rating! We are absolutely delighted to hear that you had such an outstanding experience with us. Your high praise is incredibly motivating for our team, and we're thrilled that we could meet your expectations in every way. We strive to provide exceptional service and comfort to all our guests, and your feedback reassures us that we are on the right track. We look forward to welcoming you back for another memorable stay in the future!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
31 May 2024 by Warm Regards, Mihaela Tudor , Hotel Management
Dear Elle,Thank you so much for your perfect 5 out of 5 rating! We are absolutely delighted to hear that you had such an outstanding experience with us. Your high praise is incredibly motivating for our team, and we're thrilled that we could meet your expectations in every way. We strive to provide exceptional service and comfort to all our guests, and your feedback reassures us that we are on the right track. We look forward to welcoming you back for another memorable stay in the future!
by A verified traveler
Posted 9 Apr 2024
I loved the quality of the restaurants and the staff. Despite being in Romania where there are not many, in my experience, who speak english; All of the staff spoke english and were very helpful at helping me find my way.
I booked this hotel over my other options due to the advertised out door pool and the sauna. What I was not told is that the pool is closed and being renevated and the inside pool is a seperate business that is open to the public for access. The gym was nice but very difficult to get to and was also part of this seperate business. I never could find the sauna which was hidden away in an over crowded locker room. Knowing these things would have made me choose a different hotel. The rest of the property and the fantastic dinning options on-site, more than made up for the defeciencies and gave me an experience that I didn’t ask for but wanted. I am very happy with the decision to stay here and look foreward to returning when the pool is open.
Comment from Hotel Management
10 Apr 2024 by Luke, Hotel Management
Dear Mr. Christopher, I will begin by thanking you for taking the leap of faith and choosing the Radisson Blu hotel for your vacation in Bucharest! I sincerely apologize for the unpleasant experience you had with the gym and pool area, and I can definitely understand your frustration. I am quite happy to hear that despite our deficiencies, you were able to leave with a positive impression of our hotel! The exterior pool area will be opening sometime in June under the newly branded Beach Club concept. More information about this event should be shared in the near future. We hope to have the honor of hosting you again in the future. If there is anything I can help you with until then, please do not hesitate to contact us. Sending you our best regards, Luke GehlCustomer Information AgentRadisson Blu hotel, Bucharest
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
29 Mar 2024 by Luke, Hotel Management
Dear Jeff, Thank you for having chosen the Radisson Blu hotel for your stay in Bucharest! Your feedback is valuable to us, and we are grateful for your appreciation!We hope to have the honor of hosting you again soon! Until then, please let me know if there is anything we can help you with. Sending you my best regards, Luke GehlThe Radisson Blu hotel, Bucharest
by A verified traveler
Posted 6 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Madalina Costache -Cluster Guest Relations Manager, Hotel Management
Dear LindomarWe are truly grateful for your fantastic 10/10 rating! Thank you for taking the time to share your positive experience with us.We are thrilled to know that your stay exceeded expectations, and we appreciate your acknowledgment of our efforts to make your time with us enjoyable.If there's anything specific you loved or if you have any additional feedback, feel free to share. We look forward to the opportunity to welcome you back for another perfect stay.Thank you for choosing us, and we appreciate your wonderful rating!Best regards,Madalina Costache -Cluster Guest Relations Manager
by A verified traveler
Posted 15 Jan 2024
our room is very nice and confy. Otel has amazing bars and restaurand. The expedia rates are very high. I suggest make the booking through hotel web site.
Comment from Hotel Management
16 Jan 2024 by Madalina Costache Cluster Guest Relations Manager, Hotel Management
Dear Merve,Thank you for sharing your positive experience with us! We're delighted to hear that you found your room very nice and comfortable, and it's fantastic that you enjoyed our amazing bars and restaurants.We look forward to the possibility of hosting you again in the future. If there's anything specific you'd like to share or if you have any special requests for your next stay, please feel free to let us know.Warm regards,Madalina Costache Cluster Guest Relations Manager
by A verified traveler
Vacation
Posted 20 Dec 2023 on HotelsGreat staffing and excellent location and very good breakfast buffet
Comment from Hotel Management
21 Dec 2023 by Madalina Costache Cluster Guest Relations Manager, Hotel Management
Dear Khalil,Thank you sincerely for taking the time to share your positive experience with us! We are thrilled to learn that you had a great stay and appreciated our great staffing, excellent location, and the very good breakfast buffet.Your kind words are truly appreciated, and they serve as motivation for our team to continue providing exceptional experiences for our guests. We're delighted to have contributed to your enjoyable stay.If there are specific aspects of your stay that stood out or if you have any suggestions for how we can make your future visits even more enjoyable, please feel free to share your thoughts.We look forward to the pleasure of welcoming you back for another outstanding experience. Thank you for choosing us!Warm regards,Madalina Costache Cluster Guest Relations Manager
by A verified traveler
Posted 17 Dec 2023
The hotel and the room were lovely as were the staff, especially the catering staff who were amazing. The location is also very central.
When my husband wanted to use the indoor pool, he was told he would need a swimming hat. The one on offer at the pool was overpriced. Additionally, the day before we saw other people being let in without any hat.
This inconsistently applied rule (that did not allow for my husband to use a shower cap) was designed to make the company that runs the gym/pool money. It is unfair not to warn guests about this, so they can bring their own swimming hats.
Comment from Hotel Management
21 Dec 2023 by Madalina Costache - Cluster Guest Relations Manage, Hotel Management
Dear Kalpana,Thank you for taking the time to share your positive experience with us, and we're delighted to hear that you found the hotel, room, and staff lovely, especially the catering team.We appreciate your constructive feedback regarding the indoor pool experience, and we sincerely apologize for any inconvenience caused. We understand the importance of transparent communication and consistency in our policies.We regret that the swimming hat requirement was not communicated in advance, and we acknowledge your frustration with the inconsistently applied rule. Your concerns are taken seriously, and we will review our procedures to ensure that all guests are informed about such requirements well in advance of their visit.Regarding the pricing of swimming hats, we will also evaluate the cost and consider more affordable options for our guests. Our goal is to provide a fair and enjoyable experience for everyone.We appreciate your understanding and hope that despite this issue, you were able to enjoy the other aspects of your stay. If there's anything specific you would like to discuss or if you have additional suggestions, please feel free to reach out to us directly.Thank you for choosing us, and we look forward to the opportunity to welcome you back for an improved experience.Warm regards,Madalina Costache - Cluster Guest Relations Manager
by A verified traveler from ramat gen
Posted 14 Dec 2023
overqll happy.gym is super far spa staff unfriendly but hotel staff are very kind
Comment from Hotel Management
21 Dec 2023 by Madalina Costache - Cluster Guest Relations Manage, Hotel Management
Dear Aran,Thank you for sharing your feedback with us. We're delighted to hear that, overall, you had a happy experience, and we appreciate your positive comments about our hotel staff.We take your feedback seriously and would like to apologize for any inconvenience you encountered. We regret to learn that the gym location did not meet your expectations. Your satisfaction is important to us, and we will take your feedback into consideration as we evaluate ways to enhance our guests' experience.Additionally, we are sorry to hear about your experience with the spa staff. Providing friendly and welcoming service is a top priority for us, and we will address this matter with our spa team to ensure that our guests feel comfortable and well attended to.We genuinely appreciate your constructive feedback as it helps us identify areas for improvement. If there are specific details you would like to share or if you have additional suggestions, please feel free to reach out to us directly.We look forward to the opportunity to welcome you back and provide an even better experience in the future.Thank you for choosing us, and we appreciate your understanding.Warm regards,Madalina CostacheCluster Guest Relation ManagerRadisson Blu Hotel & Park Inn by Radisson Bucharest
