Ratings based on 67 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Good hotel and the staff very friendly and helpful. We had a triple room but found that they only provided one complimentary bottle of water for three people.
Given the fact that there is more than one person staying in the room, they should’ve provided more bottles than just the one. Moreover they did not provide additional bottles during room service, you would have to buy water at reception.
This is the only drawback that I would have with the hotel. I would recommend that they provide complimentary water to all of their guests and ensure they provide adequate number of bottles dependent on how many people stay in the room.
The manager Gabriella was very friendly and allowed us to check in an hour early without charge. When I enquired about this via email, they did say a charge May incur, so very grateful that they didn’t.
Overall, liked the hotel and would stay there again. No issue with hearing outside traffic at night in the room that we were staying in.
Comment from Hotel Management
12 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Shahnaz, Your kind words about our staff and hotel are highly appreciated. We are delighted to hear that you found our team to be friendly and helpful.Your observation regarding the provision of complimentary water bottles is duly noted. We always strive to make our guests' stay comfortable and welcoming, and your feedback helps us to enhance our services. It's heartwarming to know that you enjoyed your stay and that you would choose our hotel again. We are also pleased that you had a restful night's sleep undisturbed by outside traffic. We look forward to welcoming you back to Hotel Leonardo Bucharest City Center in the future. Best regards,
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Georgios, We don't want to miss the chance to thank you for your feedback about our Leonardo Bucharest City Center. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,
by A verified traveler
Posted 22 May 2024
Bien situé, propre, personnel gentil. Cependant, notre chambre n’était pas disponible à notre arrivée à 15h15. Nous avons dû attendre.
Comment from Hotel Management
23 May 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Ginette, Thank you for taking the time to share your feedback. The departure time for our guests is until 12:00 o'clock. If possible, we will gladly try to allow guests to check in before 3:00 pm - unfortunately this is not always possible when we are fully booked. Our receptionists don't want to annoy the guests, but we need the time to freshen up the room. We ask for your understanding. We hope to welcome you back to our hotel soon! Best regards,
by A verified traveler from Miami Beach
Posted 19 Apr 2024
Staff was exellent. Good breakfast. Very good housekeeping.
Comment from Hotel Management
22 Apr 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear MILTON, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Bucharest City Center. If Bucharest will be your travel destination again, we would be delighted to be your host again. Best regards,
by A verified traveler
Posted 18 Apr 2024
Lovely clean property with good sized rooms perfect for a city break. The staff were also very friendly.
Comment from Hotel Management
19 Apr 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Sanan, Thank you very much for taking the time to evaluate your stay at Leonardo Bucharest City Center. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,
by A verified traveler from Hemel Hempstead
Posted 3 Apr 2024
Great!
Comment from Hotel Management
5 Apr 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear William, Thank you for sharing your positive experience with us. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We would be happy to welcome you again and wish you all the best. Kind regards,
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Sophia, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Bucharest City Center. If Bucharest will be your travel destination again, we would be delighted to be your host again. Best regards,
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear john philip, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,
by A verified traveler
Posted 9 Feb 2024
We stayed at the Leonardo from
3-4 Feb and we really enjoyed our stay. Rooms are nice and spacious and very clean with a cotempary feel. The service at Conceirge was friendly and efficient. I will definitely recommend this hotel if you are in Bucharest
Comment from Hotel Management
9 Feb 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Nazuma, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again. Best regards,
by A verified traveler
Amazing Hotel and Staff, Good breakfast,No-Parking
Posted 25 Jan 2024 on HotelsThe room was super nice, the hotel had 2 elevators, We got a room that was look bigger in the picture (with 3 king beds) but we got 2 king size bads, and 1.5 sofa bed, Overall everything was comfortable, breakfast was good with a lot of options. Amazing friendly staff. The only cone was that was no parking, but there is in front of the hotel a parking that you need to pay via the application\website, make sure you read everything because it a private and non Governmental service.
overall - recommended!
Comment from Hotel Management
25 Jan 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Or, Thank you for the rating and for your stay in our hotel. We sincerely appreciate your support and hope to have a chance to welcome you back in Leonardo Bucharest City Center very soon. Kind regards,
