Ratings based on 177 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
The Rufugio del Mar was a beautiful property. We stayed in building 2 which only had 7 units. They all had their own kitchen and bedroom/s. The staff were super friendly and the pool and gardens were immaculate. I would recommend staying on the second floor if possible as the lower units can be a little dark and do absorb a bit of noise from the above units. The location is 2 blocks from the beach and the property includes free beach chairs and umbrellas. They also provide free top of the line bikes. It wasn’t very busy when we were there so everything was readily available. Jorge, the owner is attentive and super helpful. We had an amazing stay.
by A verified traveler
Posted 17 Apr 2024
Lovely place to stay
by A verified traveler
Posted 8 Apr 2024
Beautiful and central to everything. It was a very comfortable stay. We will definitely stay there in the future.
by A verified traveler
Posted 7 Apr 2024
The place is a small exquisite place that I really liked. Beach and eateries were close. Because I was injured and couldn’t walk upstairs I was very disappointed that the elevators were not working because I couldn’t enjoy my time the family on the roof jacuzzi or pool :(
Also, the place came equipped with plates, cups, utensils etc but were not supplied with soap/sponge to wash dishes or napkins. Some complimentary coffee/tea would have been much appreciated.
Other than this, we enjoyed our time in this beautiful place.
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 10 Mar 2024
Always a wonderful stay!
by A verified traveler
poor communication
Posted 25 Feb 2024 on HotelsAfter leaving we were told Jorge would send an email. 4 days - 8 emails, 3 chats, 2 FB messages, 8 phone callsand no response. BAD communication!!!!! no response to multiple attempts over various platforms. Good location, nice rooms. they have beach chairs, beach umbrellas and bikes. Refugio has great restaurants around -
by A verified traveler
Posted 18 Feb 2024 on Hotels
by A verified traveler
Posted 24 Dec 2023
Comfortable, quiet, close to beach and good dining options. Outstanding staff. Bottom units can be a little dark, not a lot of natural sunlight...but we did not spend much time in the room other than sleeping.
by A verified traveler
Posted 22 Dec 2023
Very secure and safe buildings, very organized and helpful staff. We had a great time at our stay. While the pool's aren't anything extravagant, they are nice, well taken care of and offer nice privacy. Each building has its own pool as well so they're never busy. We would definitely stay here again, the staff went above and beyond to help us enjoy our stay in bucerias. Great place to stay
Comment from Hotel Management
22 Dec 2023 by Refugio del Mar Staff, Hotel Management
Hello Brad, thank you very much for your review, we'll be more than happy to have you back again! And we're supper happy that you've had such a nice stay in Bucerías!! Best regards!
