Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The hotel has always been the best. Staff change but they always are customer oriented. Great breakfast too.
Comment from Hotel Management
11 May 2024 by Quality Manager , Hotel Management
Dear Mr Timothy.Thank You very much for your excellent opinion . Best regard
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Jefe de calidad, Hotel Management
Apreciada señora Monica: Muchas gracias por otorgarnos su máximo reconocimiento. Nos encanta saber que vivió una experiencia maravillosa.Cordial saludo
by A verified traveler
Posted 28 Apr 2024
Friendly staff, nice breakfast. The spa massage was a plus.
Comment from Hotel Management
28 Apr 2024 by Quality manager, Hotel Management
Dear Mrs. Lina: Thank you very much for your wonderful feedback. We love knowing that you felt the warmth of our team, enjoyed our buffet breakfast and had a wonderful experience at the spa.Always count on us as your allies in this city.We hope to see you soon.
by A verified traveler
Posted 11 Apr 2024
People are very friendly.
Comment from Hotel Management
11 Apr 2024 by Quality manager, Hotel Management
Dear Mrs. Ingrid. Thank you for your wonderful feedback. It fills us with joy to know that you felt the warmth of our human team.Always count on us
by A verified traveler
Posted 7 Apr 2024
I’ve stayed here many times. It’s my home in Bucaramanga
Comment from Hotel Management
8 Apr 2024 by Quality manager, Hotel Management
Dear Mr. Ronald, We will always love to be your home in this city.Thank you for your wonderful feedback.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Jefe de calidad, Hotel Management
Apreciado señor Robert : Muchas gracias por su maravillosa calificación. Nos encanta saber que cumplimos sus expectativas.Cordial saludo
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Quality manager, Hotel Management
Dear Mr. Josh, Thank you very much for giving us such a wonderful rating. Always count on us.Best regard.
by A verified traveler
Posted 30 Mar 2024
Love it!!
Comment from Hotel Management
31 Mar 2024 by Quality manager, Hotel Management
Dear Mr. Carlos,We sincerely appreciate your perfect rating and kind words. We are very happy to know that you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Jefe de calidad, Hotel Management
Apreciado señor J Camilo: Nos encanta saber que hemos cumplido sus expectativas.Lo esperamos pronto de nuevo.
by A verified traveler
Posted 25 Mar 2024
The best staff
Comment from Hotel Management
26 Mar 2024 by Quality manager, Hotel Management
Dear Mrs. Martha: Thank you for your wonderful feedback. Always count on us.Best regard
