Ratings based on 304 Verified Reviews
3.1 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This location has to be the best one yet!! My family and I have been living here for about two months now and love it !! It’s definitely a place to call home while looking for your permanent home . The staff and owner have been so good to us they are very helpful and try their best to meet all accommodations as far as the reviews about roaches go maybe back then but since I have liveed here I have not seen any and I have a kitchen so honestly if you’re looking for a great place that peaceful for you and your family this is the perfect place !!!
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Chasity,We are delighted to hear that you and your family have been enjoying your stay with us and that our staff has been helpful. Rest assured, we strive to provide a comfortable and accommodating experience for all our guests. Your feedback is valuable to us, and we are glad you feel at home with us. Thank you for choosing to stay with us, and we hope to welcome you back soon.
by A verified traveler
Posted 28 May 2024
Cockroaches in the room, no pots or any cookware in the room fornit being a studio.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Amanda, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Malinda,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back in the future for another wonderful experience.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello David, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value all feedback as it helps us continuously improve our services.
by A verified traveler
Posted 7 May 2024
This hotel is rated as exceptional, but there were garbage under the bed, decaf coffee was cold, and breakfast was running low (we had to ask for items) but room was fine, and service was good as well.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello JAVIER, We appreciate you sharing your experience with us. Your feedback regarding the cleanliness and breakfast offerings have been noted for our team's review. We're glad you found the room comfortable and enjoyed our service. We hope to welcome you back for an even better stay next time.
by A verified traveler
Posted 1 May 2024
great place to stay
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Malinda,We're thrilled to hear you found our hotel to be a great place to stay! Thank you for sharing your positive feedback with us. We hope to welcome you back in the future for another enjoyable experience.
by A verified traveler
Posted 30 Apr 2024
The pool was Green it's like they don't even care what the who looks like the walkway smell like urine. The rooms were clean the staff are friendly.
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Scott, We appreciate your feedback on the cleanliness of our rooms and the friendliness of our staff. We will share your concerns about the pool and walkway with the appropriate team for further review and improvement. Our goal is to provide a pleasant experience for all our guests.
by A verified traveler
Posted 26 Apr 2024
False advertising, no breakfast, roaches
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Andra,We apologize for any inconvenience caused during your stay. Please contact our management team directly to address your concerns further. Your feedback is valuable in helping us improve our services.
by A verified traveler
Posted 22 Apr 2024
My daughter and I checked in on Thursday and didn't have hot water in our shower until Sunday which is the day we checked out. I was told i would receive some type of refund so we'll see.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Antwain, We apologize for the inconvenience you experienced during your stay. We recommend reaching out to our management team directly to discuss any compensation that may be applicable. Your feedback is valuable to us as we continuously strive to improve our services for all guests.
by A verified traveler
Posted 20 Apr 2024
Property is run down--could use a good powerwash around stairs and outdoor property. Roaches spotted in bathroom. Floors look dirty. Overpriced because of parents weekend--price gouging.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Willie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
