Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sint-Niklaas
Posted 7 May 2024
The room was clean and modern, staff was friendly.
Only downsides:
- Parking was quite full and the spaces remaining were very narrow.
- Shower pressure could be better
by A verified traveler
Posted 17 Jan 2024 on Hotels
by A verified traveler from Zittau
Posted 29 Dec 2023
Good place to stay
Comment from Hotel Management
3 Jan 2024 by Irem - Marketing & Experience Executive, Hotel Management
Wow, another perfect score! Thank you so much, Juan! We hope you had a good time in Brussels during the end of the year, and we wish you the best for 2024! Kindest regards,Van der Valk Brussels Airport Team
by A verified traveler
Posted 5 Dec 2023 on Hotels
The hotel is in good shape. Nice room. On site restaurant was very good.
Comment from Hotel Management
19 Dec 2023 by Irem - Marketing & Experience Executive, Hotel Management
Hi Mark, What a lovely review! Thank you so much for sharing this with our Expedia community. We're glad you enjoyed your stay here and already look forward to welcoming you again. Have an amazing day and take care,Van der Valk Brussels Airport Team
by A verified traveler
BIZ trip to Brussels
Posted 27 Oct 2023 on HotelsThe only downsides were the temp control in my room as it defaulted to 22.8 deg C with no ability to reduce (in the end I switched the so called Eco aircon off alsothe breakfast at 27,50 Euro was steep!
Comment from Hotel Management
6 Nov 2023 by Irem - Marketing & Experience Executive, Hotel Management
Hi Kevin, Thanks for the nice score and honest feedback! As a hotel that gives importance to sustainable travel, our airco systems indeed have preset levels, you can tweak about 2 degrees above or below the standard level in order to save energy. We will take into consideration your comments about our extensive breakfast buffet, for future improvements in our selection. Hope to see you here again soon! Van der Valk Brussels Airport Team
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Irem - Marketing & Experience Executive, Hotel Management
Hey Jesse,Thanks for your recent stay and your score. Feel free to share more details about your feedback so we can now which points we could improve for our guests! Hope to see you here again for a better experience,Van der Valk Brussels Airport Team
by A verified traveler
Posted 21 Oct 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Irem - Marketing & Experience Executive, Hotel Management
Thank you for the 8/10, Mark! We'll do our best to turn that into a 10/10 during your next visit! Warm regards,Van der Valk Brussels Airport Team
by A verified traveler
Posted 9 Oct 2023
Nice clean room. Would stay again.
Comment from Hotel Management
6 Nov 2023 by Irem - Marketing & Experience Executive, Hotel Management
Hello Walter,We're beyond happy to read you had a good stay here and would choose us again next time. We hope to see you again and wish you a wonderful day! Kind regards, Van der Valk Brussels Airport Team
by A verified traveler
Posted 7 Oct 2023
Hotel was very dirty. Sheets were stained. Shower had mold all over.
Comment from Hotel Management
10 Oct 2023 by Irem - Marketing & Experience Executive, Hotel Management
Dear Alexandra,Thank you for your honest feedback. We're truly sorry that your stay wasn't entirely satisfactory here, even though we switched your room upon request. We take pride, as the Van der Valk brand, in offering all our guests the most comfortable stay possible, and are sorry our service fell short this time. We have sent your room number(s) to our housekeeping manager for further inspection, as we take your comment very seriously. Hopefully you'll give us another chance in the future to make things right. Take care,Van der Valk Brussels Airport Team
by A verified traveler
Posted 7 Oct 2023 on Hotels
Comment from Hotel Management
10 Oct 2023 by Irem - Marketing & Experience Executive, Hotel Management
Hi Claire, Thank you for the 8/10 score, it makes us happy that our hardworking team's efforts have been reflected during your visit!We look forward to welcoming you again here for an even better experience, and hopefully turn that 8 to a 10/10. All the best, Van der Valk Brussels Airport Team
