Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Christophe Dias, Hotel Management
Dear Mrs. Kathy,Warm greetings from Steigenberger Icon Wiltcher's.First of all, let us seize the opportunity to thank you for having chosen the Steigenberger Icon Wiltcher’s during your recent stay in Brussels.We are pleased to have read about your positive experience and to know that you enjoyed the time spent with us. The Steigenberger Icon Wiltcher’s Team is already looking forward to welcoming you back in the future and we remain at your entire disposal should you require any assistance.Sincerely yours, The Steigenberger Icon Wiltcher’s Team
by A verified traveler
Posted 20 May 2024
I know this Hitel when it was The Conrad. Great staff and service. Pool and fitness is not part of the hotel facility. You need to book prior. This was not communicated. Also 35 Euro for the usage. Breakfast staff are very youg and not much experinced. However great selection at Breakfast. Very resasonable price. I love the location and walking distance to everything. Room service is Top. Pictures shown of suites is not the same as you get. JR suites dont have 2 beds but 1 Bed and 1 Sofa Bed. We asked for A 2nd matress for the sofa bed to be comfortable.
Comment from Hotel Management
21 May 2024 by Christophe Dias, Hotel Management
Dear Mrs. Mr. Arash, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. Our concerned Teams were very happy to learn that your stay went in general very well.Your feedback is of great value as it helps us to improve our services, therefore, we would like to sincerely thank you for all your sympathetic & warm comments including the constructive remarks for improvements which we have taken particular note of.Our dedicated team is already looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.With best regards,The Steigenberger Icon Wiltcher's Team
by A verified traveler
Posted 12 May 2024
Excellent location and great service!
Comment from Hotel Management
17 May 2024 by Christophe Dias, Hotel Management
Dear Mrs. Mr. Huma,Warm greetings from Steigenberger Icon Wiltcher's.Allow us to express our sincere thanks for choosing Steigenberger Wiltcher’s during your recent stay in the heart of Brussels.It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us. Our teams were very sensitive to your compliments and we thank you warmly. We work with passion every day to offer you the best stays and we are delighted when we succeed!Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your entire disposal should you need it.With best regards,The Steigenberger Icon Wiltcher’s Team
by A verified traveler
Posted 9 May 2024
Very good place to be
Comment from Hotel Management
11 May 2024 by Christophe Dias, Hotel Management
Dear Mr. Francis,Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.We are pleased to learn that you enjoyed your experience with us! That your expectations were met.At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer. Therefore, your feedback is very important to us.Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, should you require any assistance.Sincerely yours,The Steigenberger Icon Wiltcher's Team
by A verified traveler from Quincy
Posted 1 May 2024
Comment from Hotel Management
5 May 2024 by Christophe Dias, Hotel Management
Dear Mr. Albert,Warm greetings from Steigenberger Icon Wiltcher's.First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.We are pleased to learn that you enjoyed your experience with us! That your expectations were met.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's Team
by A verified traveler
Posted 27 Apr 2024
This is a really nice hotel. However, the temperature control in the room was very problematic. The room was very hot and when we called the reception, the option we were given was to have a small fan or open the windows. These options did not seem to work, and the room was extremely hot Making a difficult difficult to sleep and rest.
Comment from Hotel Management
29 Apr 2024 by Christophe Dias, Hotel Management
Dear Nabeek,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. We would like to thank you for choosing the Steigenberger Icon Wiltcher's during your recent stay in our capital. It was a real pleasure to welcome you to our property and we were delighted to hear that, in overall, you enjoyed your stay with us.Having particularly taken into consideration your more than constructive remarks, we are committed to making a real effort, especially with regard to the temperature of the rooms, a detail which made all the difference in your eyes. On the outset, please accept our sincere apologies for the disappointment caused.Our dedicated Team is already looking forward to welcoming you back in the near future, and we remain at your entire disposal should you require any assistance.With best regards,The Steigenberger Icon Wiltcher's
by A verified traveler
Posted 21 Apr 2024
Property was excellent
Comment from Hotel Management
22 Apr 2024 by Christophe Dias, Hotel Management
Dear Frankie,Warm greetings from Steigenberger Icon Wiltcher's. We would like to thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’s.It has been a real pleasure to host you at our Property during your visit in Brussels.It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend our hotel.Last but not least, we are already looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all. With best regards, The Steigenberger Icon Wiltcher’s Team
by A verified traveler
Posted 19 Apr 2024
Everything was perfect
Only downside was being a 5 star property they don’t own their swimming pool
They are doing partnership with some private club and that is only for adults.
Including me I saw many people with families in the hotel and for kids a pool is a must.
Other than that every one was super kind and lovely and helpful
Comment from Hotel Management
20 Apr 2024 by Christophe Dias, Hotel Management
Dear Sonica,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your constructive feedback and kind words of praise concerning our staff.However, we would also like to express our sincere apologize for the misunderstanding regarding the access for kids to the Aspria Spa.Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team
by A verified traveler from Hartford
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Christophe Dias, Hotel Management
Dear Mr. Wissam, Warm greetings from Steigenberger Icon Wiltcher's.Thank you for taking the time to rate our Property following your recent stay at Steigenberger Icon Wiltcher’s. It is a true reward to receive positive feedback from our valued guests. We are pleased to hear that you enjoyed your experience with us! That your expectations were metWe are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely, The Steigenberger Icon Wiltcher’s Team
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
7 May 2024 by Christophe Dias, Hotel Management
Dear Mr. Leon, Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you back to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal should you require any assistance.Yours sincerely,The Steigenberger Icon Wiltcher’s Team
