Ratings based on 41 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brooklyn
Posted 22 Apr 2024
Big property , but locks of maintenance. Terrible communication,
by A verified traveler
Posted 4 Mar 2024 on Hotels
Booked as had kitchen facilities, however oven and microwave not functioning.
by A verified traveler
Posted 2 Jan 2024
Good location, however the place we stayed was in a terrible condition, lift not working the whole time we were there, we had to lug 30kg bags up and down the stairwell which had no lights, and there was no toilet seat at all, the condition is worse than a third world country
by A verified traveler
Girls Trip
Posted 20 Dec 2023 on HotelsIt was the perfect location for the Christmas markets! However it definitely needs more maintenance the toilet seat was broken and the blinds did not roll down. We also had a random man with a hood trying to access our room at 6am which was scary especially with three young girls inside! This made me feel unsafe.
by A verified traveler
Posted 3 Dec 2023
there were multiple issues that they did not even attemp to fix
broken toilet, no shower head, broken elevator, tv did not work etc
rude when trying to talk to them and no solutions or compensation for anything
smartflats is horrible
by A verified traveler
Posted 5 Sep 2023 on Orbitz
The good: spacious room in a great location with a beautiful view.
The bad:
Lounge for luggage drop off while we waited for check in did not exist. We drove there and nearby business said it closed down. Moldy shower, shower soap empty, cheap broken toilet seat, rusty broken trash can, stains on bedsheets, stains on couch, ELEVATOR BROKEN, stairwell had NO light to see, our "4th floor" from was actual 6 levels above the street. Dangerous and exhausting with our luggage. We expected more from this place...
by A verified traveler
Posted 6 Jul 2023
by A verified traveler
Posted 29 May 2023
The bed was comfortable.
by A verified traveler
Posted 13 May 2023 on Hotels
by A verified traveler
Posted 27 Jun 2019
For the price I paid (nearly $300/night), I expected much more.
First, the good stuff:
- Very nice location. That's why I booked it in the first place.
- Very spacious. There's very little in the apartment but after being couped up in an Amsterdam hotel for 2 days, this was a great change.
- Check-in was a breeze. We got a code and it was easy to use.
Now the bad:
- The apartment was obviously not cleaned well. There were bread crumbs on the dining table, crumbs on the carpet and stains on the sofa and **towels**!
- Despite booking for 2 adults and 2 kids, we only got 2 sets of towels. I called them and they claimed I booked for 2 people. I have the expedia entry that says otherwise. Kids need towels too!! They told me they will call me back but they never did.
- Hot water ran out only after a 5-min shower. We had to wait in turns until the water heated up to take showers.
- Water pressure is uneven in many faucets. On some, water just trickles.
- Summer season visitors, beware. There's no AC (see another review which points to the same problem).
- I kid you not. About 1 hour after we checked in, a repair guy showed up and said he came to check on a few things. We had luggage lying around and everything. Should that not be done in between stays? He replaced a bulb, unclogged a bath drain and checked on the water heater. While I was grateful, it was a very odd experience.
Overall, I would not recommend. It is places like this that make me want to stay in hotels
