Ratings based on 62 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Not a great apartment
Posted 2 Dec 2023 on HotelsApartment was in poor condition, sofa in lounge was visibly broken and light in one of the bedrooms was hanging by 2 wires instead of 3, bulbs in lounge were flickering and there was old food in the sink. On the plus side it was very well heated and in a good location although outside door was always open so you didn't need to use the code but anybody could enter.
by A verified traveler
Posted 11 Sep 2023
The unit is huge. however, the alarm kept beeping during the whole night. When we checked in, the unit is not ready yet. It took additional time to wait the janitor to clean the room.
by A verified traveler
Posted 9 Jul 2023
Property was loud at night no wifi no tv could not
Access property properly one family had
To stay in the space to ensure we could get back in
by A verified traveler
Hotel asqueroso
Posted 2 Jan 2023 on HotelsWorst experience EVER
Comment from Hotel Management
4 Jan 2023 by Julia from Postiers Residence - City Center, Hotel Management
Dear Bernardo,Our goal is to ensure all of our guests have a great experience and we’re sorry to hear that not everything was to your satisfaction this time.Please don’t hesitate to reach out and provide details of how we can better meet your expectations in future.Best regards,Julia from Postiers Residence - City Center
by A verified traveler
Most disgusting place ever
Posted 30 Dec 2022 on HotelsThe place was a disaster. Nothing to do with the pictures shown on the website. Dirty. Very old. The building falling apart. I feel totally robbed. I had to leave 2 night before my regular check out time. The first time EVER that hotels.com has been a total deception.
Comment from Hotel Management
3 Jan 2023 by Julia from Postiers Residence - City Center, Hotel Management
Dear Bernardo,Thank you for sharing your feedback.We are sorry to hear your experience wasn't completely satisfying. We have tried to ensure our apartments are correctly represented on our website and we are always happy to assist with selecting the one that best suits your requirements.Furthermore, we are sorry that you felt your apartment wasn’t up to the standard you've come to expect from us, please do not hesitate to bring any issues or concerns to our attention through our digital reception 24/7 by email, phone or WhatsApp, so that we may take the necessary action. Nevertheless, we will be reviewing your feedback with our housekeeping team. We do carry out maintenance work whenever necessary to keep our apartments up to date and have duly noted your comments for consideration.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Happy holidays,Julia from Postiers Residence - City Center
by A verified traveler
Bed bugs beware
Posted 18 Nov 2022 on HotelsThis propriety had signs of Bed bugs when I called to ask for a different room the staff was unhelpful and ignored. Hoping to get my money back but so far have not received any response despite that I left almost immediately after discovering the bed bug signs. On top of that it was unclean with falling apart furniture
Comment from Hotel Management
24 Nov 2022 by Julia from Postiers Residence - City Center, Hotel Management
Dear Liora.Thank you for taking the time to review your experience with us.We are sorry your experience did not meet your expectations as we attach great importance to customer satisfaction. Rest assured that we take the issues you mention very seriously and have a professional company in regularly as we cannot be too careful.We hope to see you again for an improved experience.Best regards,Julia from Postiers Residence - City Center
by A verified traveler
Stay in Brussels
Posted 24 Sep 2022 on HotelsGreat location, but no toiletries provided. I would stay here again, but you will need to pack everything, including towels. Great shopping nearby.
by A verified traveler
Posted 27 Jun 2022
We booked for 6, 2 double and 1 convertible sofa.
I paid extra fees to stay there at 6 !
The convertible does not exist !! Tried to call so many tomes bith the Expedia Customer service and the property manager, for 2/3 days ! Expedia can not do anything on behalf of the hotel. The property never replied.
Last time for me and to avoid !
Jerome
