Ratings based on 15 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
This may have been nice years ago, but it needs a ton of maintenance now. The amount of mold in the bathroom was the kicker. I would have found another place after we walked in if I had had that option.
by A verified traveler
Posted 10 Feb 2024 on Hotels
Flat 203 was a little run down, and hadn't been cleaned well - there was congealed food on the tables and chewing gum stuck to the bathroom tiles, along with a weird smell from the dishwasher which meant we hand-washed all weekend. We also saw a mouse run around the living room, so we had to keep all food secured inside the fridge.
The living room is huge and the sofa and bed are comfortable.
by A verified traveler
Warning!
Posted 21 Dec 2023 on HotelsWe were bitterly disappointed with this accommodation! We booked it for the self contained features, elevator and washing machine as we were on a family vacay.
Firstly the elevator was broken. Secondly their were no forks. Thirdly, the lock to the patio was broken which meant the property could easily be accessed by others. We contacted management before arrival and they never got back to us by email and you couldnt access them by phone. I waited on hold for over an hour before being hung up on. None of the issues were rectified.
The apartment is spacious and lovely, but these problems negatively affected out stay. Lastly the stairs to the loft are very narrow and treacherous - so be careful!
by A verified traveler
Posted 11 Sep 2022 on Hotels
by A verified traveler
Poor maintenance
Posted 18 Oct 2021 on HotelsThe flat was large and somewhat comfortable but the maintenance was lacking. The stovetop was not functioning which was a huge problem as the point of having a flat with a kitchen is being able to cook. There were no light switches and all the lights had to be turned off and on from a breaker box in a closet. When we arrived the internet was not functioning as well. We alerted them to the problems but were told they would not be able to get to them. Extremely disappointing customer service and quality control.
Recommended
for Everyoneby A verified traveler
Monnaie 302
Posted 22 Dec 2017
Pros: Location. Space. Easy checkin
Cons: Stairs need to be child safe
Very nice flat but not the one from the website. From floor plan that looks like Monnaie 301. Still an excellent flat but stairs were missing handrails so wasn't very child friendly
Comment from Hotel Management
23 Jan 2018 by Tatiane, Quality Manager, Hotel Management
Hello RD!
Thanks for your review, I'm glad you enjoyed the location and our self check-in system. I hope we'll welcome you back soon ;)
by Marina
Not ideal for business travel
Posted 19 May 2017 on HotelsLots of space and great location but (unlike other smartflats) smelly old bathroom, blocked sinks, no dishwasher and no wine glasses. No follow up from the team to any of the mentioned. Not ideal for a short term business stay.
Comment from Hotel Management
20 Jun 2017 by Tatiane, Hotel Management
Dear Marina,
Thank your for taking the time to share your experience with us. I am sincerely sorry to hear that you faced so many issues during your stay. I am surprised you mention no dischwasher and no wine glasses, these are standard equipment in our flats. I also have reviewed your exchanges with our team and found no mention of these problems but maybe you warn them face to face. I would be happy to welcome you back at Smartflats, maybe in another residence and give you a free pass to SmartWork as a comercial gesture for your next business stay. Feel free to adress your request to me (Tatiane, Quality Manager). I look forward to hear from you.
Tatiane, Quality Manager
by Steven from Paris, France
Great apartment, but construction is noisy
Posted 6 Jul 2016 on HotelsIt's a good place, and a great location since it's located in the heart of Brussels, the only issue is that there is a lot of construction in the neighborhood, so past 6:30 AM there is no way to stay asleep without ear plugs.
by Lisa from Melbourne Australia
If in a wheelchair check with them that lift works
Posted 11 Jul 2015 on HotelsUnfortunately didn't get to stay here as the stair entry lift has never worked and there was no key available so when booking a wheelchair accessible apartment something they might have checked before our arrival at 7.30pm at night. Then spent the next 2 hours trying to sort out and find other accomodation. I was able to view the apartment it looked great just a shame we couldn't get to it
by A verified traveler
Good option
Posted 20 Oct 2023 on HotelsThank you, all great
