Ratings based on 89 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2023
Very poor hygiene, light not working, chair broken, loud noise at night.
by A verified traveler
Too high by stairs, don't stay
Posted 1 Nov 2023 on HotelsAn Ikea furnished flat, good in size, and cheaply furnished but sufficient.
The location on the 5th floor was communicated 2 days before, and that the lift was not operational.
That itself is a deal breaker, but the company would not offer a refund. They did claim on their site that the lift was not working, but never stated this was a 5th floor appartment.
by A verified traveler
Clime Everest!!!!
Posted 17 Oct 2023 on HotelsBe prepared to climb to your floor (mine was 5th) as it appears elevator doesn't work for ages, but no information on that. Adding new batteries to the remote wil allow you eventually switch the TV on.
by A verified traveler
Posted 12 Oct 2023 on Hotels
Lift wasn't working and I was on 6th floor
by A verified traveler
Posted 6 Oct 2023
Smartflats is a scam. Stay away. The apartment looked nothing like the pictures, with bare rooms, the sofas are stained and dirty, the furniture of the terrace are torn, and the elevator did not work for a while when we got there, as the property manager told us. The walls need a coat of paint. It’s a 7th floor walk up with suitcases and kids in tow. We contacted management for a refund and they said to send pictures. We did. They said to wait for an answer. We never heard back. We went to the hotel across the road for all our stay. We contacted Expedia for a refund as well and they said after a few days that Smartflats were not responding to their emails and calls, so no refund possible, even though we explained the situation and sent them the pictures.
by A verified traveler
Posted 19 Jun 2023 on Hotels
by A verified traveler
Posted 4 May 2023 on Hotels
by A verified traveler
Posted 4 Sep 2022
I picked it because it was a one-bedroom apartment which would provide enough room for my family while visiting Belgium. Unfortunately, several things were wrong from the beginning. First, the air conditioning didn't work. Also, some of the lights did not work, and those that did were all controlled by one light switch. Only the main switch worked. Additionally, we found that the duvets had terrible stains on them, like dried bloodstains. We talked to someone on the night we got there and they said that someone would come to take care of things the next day, but nobody ever came to help make things better. We left early, after they were unresponsive the next day.
Comment from Hotel Management
29 Oct 2022 by Julia from L42 Residence - EU Quarter, Hotel Management
Dear Francisco,Thank you for sharing your feedback.We are very sorry to hear that your recent experience did not meet your expectations.We would like to offer our sincere apologies for any delay in dealing with the issues you had. We will be reviewing your comments with our teams to ensure we are more proactive in the future.We hope that we have the pleasure of welcoming you back soon for an improved experience. Kind regards,Julia from L42 Residence - EU Quarter
by A verified traveler
Posted 17 Aug 2022 on Hotels
They changed the code for entering the building with out notify us. We called the number they provided, but nobody answered. We waited outside for more than one hour to get the new code. They did not even apologize for it.
Comment from Hotel Management
23 Dec 2022 by Julia from L42 Residence - EU Quarter, Hotel Management
Dear Xuejun ,Thank you for taking the time to share your candid feedback.We are sorry to hear about your experience and apologise for any inconvenience. We would like to apologise for any delay in responding to your calls and will be addressing this with the team.We would like to welcome you back for an improved visit in the future.Wishing you a wonderful holiday season,Julia from L42 Residence - EU Quarter
by A verified traveler
Posted 12 Jul 2022
The elevator did not always work
and we had to walk to get to the 5th floor
the room had not been cleaned nor was the bed made
the tv did not work
we were awakened several times during the night by loud people inside and outside the building and they even rang our doorbell to let in. we tried to contact security but no one answered
