Ratings based on 39 Verified Reviews

3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Makes slumlords look like the Ritz

Posted 15 Mar 2024 on Hotels
Elevator was broken, our room was on the seventh floor. Reading older reviews it seems to be a common issue. Flat was the very definition of quantity over quality. Yes, it was a big space but the owner puts ikea land lords to shame. Pillows the size of postage stamps with no fill, broken couch, holes in the sheets, holes in the shower curtain that had half fallen off, no water pressure. It all goes on. My favorite part though, was the “fitted sheet” on the bed. It was literally the exact size of the mattress. Meaning it just sat on the top with no way to stop it from moving. You inevitably woke up finding yourself sleeping on the stained mattress below with no sheets. This all on top of the fact that day before they cancelled my reservation and told me to talk to the booker. After wasting two hours of my vacation I come to find out it was all a mistake and I did have a reservation. Absolute clowns running that place. Never again.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Dec 2023 on Hotels
3 out of 5
by A verified traveler

Great location… everything else? Not so much.

Posted 3 Dec 2023 on Hotels
The location of this hotel is excellent, which may make up for some of the other negatives but if you are staying here, there are just a few things to be aware of: 1. Security - the main front door to the apartments does not lock, making the front door entrance code pointless 2. Lightbulbs - a lot of the lights did not work and we had to use our phones as torches at night 3. There were no toiletries, not even hand soap in the property despite saying so on the website 4. The general state of the apartment - door handles came off when we opened certain doors, curtains could not be opened because they were broken and broken pieces of furniture 5. Awful smell of egg coming from the drains 6. Suspicious stains on sofa, dirty shower curtains, brown marks on towels, bedsheets and pillows As I said, the location could possibly make up for this, especially if you’re coming with friends and plan to stay out and party during the night but couples and families, beware!
4 out of 5
by A verified traveler

Posted 29 Nov 2023
The place in the heart of bruss
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Aug 2023 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Jul 2023 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jul 2023
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Dec 2022
4 out of 5
by A verified traveler

Posted 28 Aug 2022 on Hotels
Great location, very large rooms. No A/C and no fan provided - can get very hot in summer and open windows entail a risk of many mosquito bites.
Comment from Hotel Management
30 Nov 2022 by Julia from Smartflats Design - La Gaité, Hotel Management
Dear Dominique,Thank you for taking the time to share your feedback.It's great to know that our location and spacious apartment met your expectations.Regarding the room temperature, please do not hesitate to bring any issues or concerns to our attention at the time by our digital app, email or WhatsApp, so that we may take action. We want to ensure the total comfort and satisfaction of every guest and always aim to resolve our guests' issues within 24 hours. We look forward to welcoming you back on a future occasion.Best wishes,Julia from Smartflats Design - La Gaité
5 out of 5
by A verified traveler

Posted 21 Jun 2020 on Hotels
Excellent
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