Ratings based on 53 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2023
Location was very convenient, in the heart of the city center and a lot of bars and restaurants around.
The bathroom needs renovation, the ceiling was damaged and moist all around it, the water in the bath was not draining. the toilet was not really clean.
by A verified traveler
Posted 4 Jul 2023 on Hotels
by A verified traveler
I Don't recommend this place
Posted 27 May 2023 on HotelsPlace was nothing like the pictures. Place was in disrepair and not clean. Couldn't lock door from the outside. No shower, just an old stained tub with a hand sprayer. Kitchen wall was stained. Curtain missing from bedroom window. We got there and promptly left and demanded a refund. They did refund promptly at least.
by A verified traveler
Fantastic
Posted 26 May 2023 on HotelsFantastic
by A verified traveler
Great place at a great price!
Posted 24 Mar 2023 on HotelsGenerally this was a great stay. It is in a prefect location, a few minutes walk from the Grand Place. The flat is huge. I could see myself renting it for a week or more and working from the place. And the price was amazing - less than half the price of most hotels in the area. The place was clean, and the bed was quite comfortable. The furniture and decor were great.
I only have two complaints. First, they gave me the wrong code for the door. I spent several minutes thinking I was doing it wrong, and i finally called them. It took a few tries to get through, but they were able to get me the correct code over the phone. It took me about 15 minutes longer than it should have to get in, but not a big deal in the end.
Secondly, there are a few things in teh flat that need fixing. The hot water heater was not workig when I arrived. There was a note on it (in French) stating how to relight the pilot light. Google translate helped me figure this out, but I did struggle a bit to get it lit. After that it worked great. The toilet also had a slow leak that ran water much of the night. I finally turned off the water supply as the sound was annoying and was waking me up.
Anyway, those things were minor and I highly recommend this place if you are looking for an affordable place with lots of space.
Also - if you rent, check your spam folder for the email with details on how to check in!
by A verified traveler
Posted 22 Dec 2022 on Hotels
This place was dishonest
Comment from Hotel Management
29 Dec 2022 by Julia from Manneken Pis Residence - City Center, Hotel Management
Dear Daniel,Thank you for the time taken to share your feedback with us.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory so that we may investigate what may have occured?We hope to have the opportunity of welcoming you again for an improved experience.Season's Greetings,Julia from Manneken Pis Residence - City Center
by A verified traveler
Posted 19 Oct 2022
This was the absolute WORST stay in my life. The property claims to have cribs and when I got there they claimed they can’t keep up with the requests so don’t offer that so my 4 month old had to sleep unsafely in my bed with me. On top of this, the door was broken when we got there, causing us to be locked into the apartment for hours. I called the property manager and after a few hours was able to get a hold of them only to be told they didn’t have anyone that could help until the next day. We wound up having to the call the police to get us out. It was completely unsafe and scary with a 4 month old especially. I would NEVER recommend this place to anyone.
Comment from Hotel Management
9 Nov 2022 by Julia from Manneken Pis Residence - City Center, Hotel Management
Dear Alyssa.Thank you for taking the time to review your experience.We are sorry to hear your experience wasn't completely satisfying. However, we regret any misunderstanding as we do not claim to have cribs on our website.We further regret to learn about the incident you mention; we do not understand how this situation could have occurred and would be interested to know more.We hope to have the opportunity to welcome you for a more memorable stay.Best regards,Julia from Manneken Pis Residence - City Center
by A verified traveler
Posted 30 Aug 2022
First off, our apartment was massive and amazingly priced for its size. The decorations were sparse but welcoming, there was tons of natural light, and the space provided was incredible. However, our apartment had some issues– namely, the stove was functional but finicky, the door to the toilet could not be opened from the inside (meaning you could literally trap yourself), and while the bathtub had a showerhead, there was no curtain so taking a shower often made a mess. The location was very central and located near shopping, a grocery store, and the Grand Place, but quite noisy as it was located near busy bars and restaurants. Overall, our stay was great, but our communication from Smartflats was never answered. Regardless, I would absolutely recommend this property for a stay in Brussels.
by A verified traveler
Posted 18 Mar 2022
The wifi in the place never worked. I communicated with the host and the problem was never fixed. So there’s no real internet and that’s an issue if you are a tourist and depend on the wifi to communicate.
by A verified traveler
Posted 3 Jul 2021 on Hotels
Thanks for make our trip easier.
