Ratings based on 949 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The hotel was very dark… the staff were friendly but they do not do what they say they are going to do. The reception staff could be more helpful.
by A verified traveler
Posted 17 May 2024
Property condition was good and staff was friendly but the room we got was not properly cleaned like there was dust on table etc ( not like a 4 star 🌟 property). We stayed there for 3 nights but no cleaning was done and upon request we were told that it’s because our stay is less than 4 nights?? I did not like this rule honestly in a 4 star property so had to ask for towels and bin bags separately at the end.
Hotel location is great, staffs were friendly , breakfast was nice and they encourage go green too so overall experience was nice.
Comment from Hotel Management
21 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Atika, We would like to thank you for this review about your recent experience in our hotel.It is heartening to hear that you found our property in good condition and our staff to be friendly. We take pride in our team's dedication to service excellence and are glad it contributed positively to your experience.We regret to hear about your disappointment with the cleanliness of your room and the housekeeping service during your stay. We typically pride ourselves on maintaining impeccable standards and although daily housekeeping is not standard for shorter stays, we are always ready to accommodate additional cleaning requests to ensure our guests' comfort. Furthermore, we apologize if the policy regarding the frequency of cleaning was not clearly communicated to you upon check-in.It is pleasing to note that you enjoyed our convenient location, the quality of our breakfast offerings, and our efforts to promote environmental sustainability. These are aspects of the Pentahotel experience we are very proud of and we are thrilled they resonated with you.We hope to welcome you back. Best wishes,Chanel Taylor, Operations Manager
by A verified traveler from Huntington Beach
Posted 15 May 2024
I know separate from hotel but the parking garage was really bad. Human poop in the elevator and bad urine smell. Sketchy homeless man near our car. Hotel was average. Fitness room was nice. Location was good. Check in guy we rude Checkout guy was very nice. Ac didn’t work first night but after reporting it they fixed it for night 2-3. Stay was May 2024.
Comment from Hotel Management
21 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Alan, Thank you for taking the time to review your stay.We are pleased to hear that you found our fitness room to your liking and that the hotel's location met your needs, providing convenient access to local attractions and amenities.We regret to hear about your experience with the parking facility; please note that it is managed by a third-party service, yet we understand that it can impact the overall impression of your stay. We also apologize for any discomfort caused by the air conditioning issue, and we are glad to learn that our team was able to resolve it promptly for the remainder of your stay. Concerning room cleanliness, this is typically a point of pride for us, and we are disheartened that we did not meet your expectations in this regard. We continuously strive to provide exceptional service, and we are sorry to hear that your interaction during check-in did not reflect our high standards. Please rest assured that your feedback has been shared with our staff to ensure we maintain the friendliness and efficiency that we are known for.We are encouraged by your comments on our check-out staff and will continue to uphold the professional and courteous service you experienced at the end of your visit.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager
by A verified traveler
Posted 14 May 2024
N/A
Comment from Hotel Management
21 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Cher Eric,Merci de partager l'expérience de votre séjour.Nous sommes ravis que le service ait répondu à vos attentes et que vous ayez apprécié l'attention de notre personnel. Cela nous tient à cœur de fournir une expérience mémorable à nos hôtes.Nous regrettons néanmoins que la propreté de la chambre n'ait pas entièrement satisfait vos attentes. Soyez assuré que la propreté est une priorité absolue pour nous et que vos remarques sont prises très au sérieux. Nous avons des procédures de nettoyage rigoureuses en place pour garantir un environnement accueillant et impeccable à nos hôtes.Nous sommes heureux de constater que notre personnel ait fait une impression positive sur vous et que vous ayez trouvé notre service à la hauteur. Le Pentalounge est en effet un espace que nous aimons mettre en avant pour son ambiance chaleureuse et conviviale, et nous sommes enchantés qu'il ait contribué à votre expérience positive.Nous espérons vous compter de nouveau parmi nous.Chanel Taylor, Operations Manager
by A verified traveler
Posted 4 May 2024
This was an “okay” stay for us. They have a weird rule where you need to tell them the day before if you want the breakfast buffet otherwise it goes from 17 € to 28 € a person. There are no phones in the room so you have to go down to the front desk. Turning on my cell phone line wasn’t an option because we are using a data eSIM while travelling. It was also our honeymoon and the property didn’t offer anything or even mention it when we checked in (it was written on our booking information). The hotel lobby was very busy (it seems like this is popular spot for locals to have a drink and hangout). The hotel wasn’t the worst we’ve had but we expected a bit better. We also have been backpacking and wanted to do laundry here but they did not have any services available for washing clothes.
Comment from Hotel Management
6 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Jarre, Thank you for taking the time to review your stay.We are heartened to hear you found our room cleanliness and hotel condition to meet your expectations.We regret to hear that certain aspects of your stay did not live up to the high standards we strive to provide. Regarding our breakfast buffet, we aim to offer flexibility and value, and we apologize if our policy caused any inconvenience. We do indeed maintain a policy of not including phones in the rooms to encourage our guests to enjoy the ambiance of our Pentalounge, although we understand this may not suit everyone's preferences. Please know, we do have a full menu available through our room service, and our front desk is always ready to assist with any requests. We are sorry if we missed the opportunity to make your honeymoon stay extra special; celebrating our guests' memorable occasions is important to us. On the matter of laundry services, while we do not have self-service facilities, we offer professional laundry and dry cleaning services for the convenience of our guests.We appreciate your positive remarks on the cleanliness and overall state of our hotel, and we hope these aspects made your stay more comfortable.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager
by A verified traveler
Posted 1 May 2024
It was very convenient and nice
Comment from Hotel Management
4 May 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Rasmus,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Chanel Taylor, Operations Manager
by A verified traveler
Posted 28 Apr 2024
Very nice comfy beds and clean facilities
Comment from Hotel Management
29 Apr 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Niki,Thank you for such a positive review.It's heartening to know that our comfy beds provided you with a restful night's sleep and that the cleanliness of our facilities met your expectations. We're also delighted that the condition of our hotel and the amenities provided enhanced your experience. Our team strives to deliver exceptional service, and it's rewarding to see these efforts reflected in your feedback.Thank you for choosing Pentahotel Brussels City Centre, and for highlighting the positive aspects of your visit. We take great pride in our hotel and the satisfaction of our guests is our top priority.It would be our pleasure to have you return on another occasion. Very best wishes,Chanel Taylor, Operations Manager
by A verified traveler
Posted 24 Apr 2024
Fitness center
Comment from Hotel Management
26 Apr 2024 by Chanel Taylor, Operations Manager, Hotel Management
Шановний Grigory,Ми раді чути, що ви оцінили наш фітнес-центр, який доступний 24 години на добу для комфорту наших гостей.Ваші позитивні відгуки про чистоту номера, стан готелю та якість обслуговування є для нас дуже важливими. Наша команда докладає всіх зусиль, щоб перебування кожного гостя було комфортним і приємним.Ми також раді, що вам сподобались зручності у номері. Ми пишаємося тим, що можемо пропонувати такі атрибути, як дощові душі та великі ліжка, для забезпечення найкращого відпочинку.Сподіваємось, Ви вирішите завітати до нас знову! З повагою,Chanel Taylor, Operations Manager
by A verified traveler
Posted 22 Apr 2024
Parking lot close to the hotel was not good. We have to move our car to another parking nearby.
Comment from Hotel Management
24 Apr 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Max, Thank you for taking the time to review your stay.We regret to hear that the parking situation did not meet your expectations. We understand the importance of convenience and strive to provide clear guidance on parking options, offering a public parking connected to the hotel with direct elevator access for our guests' comfort.Your feedback regarding room cleanliness, hotel condition, service, and room amenities is taken seriously, and while we adhere to stringent cleaning procedures and are proud of our modern and stylish accommodations, we sincerely apologize if we fell short in any way during your experience.Rest assured, we are dedicated to ensuring a comfortable and enjoyable stay for all our guests, and your comments have been noted for review by our team. Our commitment to service and guest satisfaction is unwavering, and we hope to have the opportunity to demonstrate this to you in the future.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager
by A verified traveler
Posted 11 Apr 2024
It is at walkable distance from main square in the city center. The hotel was clean and quiet. Breakfast was really good
Comment from Hotel Management
11 Apr 2024 by Chanel Taylor, Operations Manager, Hotel Management
Dear Fernando,Thank you for this kind review.We're delighted to hear that you appreciated the convenient location of our hotel, just a stone's throw away from the bustling city centre. Our commitment to cleanliness is unwavering, and it's gratifying to know that our efforts resonate with our guests.The serenity of our hotel is something we are proud of, and it pleases us to hear that this contributed to your peaceful stay. We're also thrilled that our breakfast selection added a touch of delight to your mornings. Our Pentalounge is always ready to welcome you for a nightcap to conclude your day in comfort.At Pentahotel Brussels City Centre, our aim is to provide a modern, cosy, and convenient sanctuary for all our visitors, and it's heartening to see that reflected in your experience.We hope to have the pleasure of welcoming you back. With kind regards,Chanel Taylor, Operations Manager
