Ratings based on 543 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Good property overall
Comment from Hotel Management
28 May 2024 by Guest Service, Hotel Management
Dear Vishnu,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again soon.Best regards,Guest Service
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Guest Service, Hotel Management
Dear Marija,We would like to thank you for this review about your recent experience in our hotel.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Guest Service
by A verified traveler
Posted 1 Apr 2024
I stayed there for 3 nights and no hot water , no fridge, no microwave and the house keeping wasn’t that good. I will not recommend this place for anyone!!!!!
Comment from Hotel Management
2 Apr 2024 by Guest Service, Hotel Management
Dear Mark,Thank you for taking the time to share your review.We are truly sorry to hear about your unsatisfactory experience regarding the hot water.Our guests' comfort is a priority, and we regret that this aspect did not meet your expectations. Regarding the absence of a fridge and microwave in the rooms, we understand these amenities can be important to our guests. Although we do not offer these in-room facilities, we are always ready to assist with storing goods in our reception fridge for your convenience. And heat up your food in our kitchen microwave.Your comments on housekeeping are concerning, and we take them seriously. While we pride ourselves on maintaining stringent cleaning procedures, we acknowledge your stay did not reflect our high standards. We regret to note that your overall perception of our service did not live up to the experience we strive to provide. Ensuring the satisfaction of our guests is our utmost concern, and it is apparent we fell short in your case.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Guest Service
by A verified traveler
Posted 24 Mar 2024
Bad experiences were with the carpet condition/ cleanliness on the common floors and with the front desk staff. While the experience with the front desk could have been better, the Cafeteria staff was friendly though. Had a problem with the car parking.
The breakfast experience was the best.
Comment from Hotel Management
26 Mar 2024 by Guest Service, Hotel Management
Dear Hilla,We appreciate receiving your opinion concerning your recent stay.We're delighted to hear that you enjoyed our breakfast offerings, and it's great to know our bar qnd restaurant staff made a positive impact on your experience. We take pride in our daily housekeeping and are glad this was reflected during your stay.We do, however, regret to hear about your concerns regarding the carpet condition in common areas and your interaction with our front desk staff.Please be assured that we continually strive to maintain our facilities to the highest standards and provide professional service to all guests. Regarding the parking, we offer secure on-site options and our team is always ready to assist with any issues or guidance needed.We hope to see you again in the future. Kind regards,Guest Service
by A verified traveler
Posted 3 Mar 2024
Gym was really nice also.
Comment from Hotel Management
4 Mar 2024 by Guest Service, Hotel Management
Dear William,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that you enjoyed our gym facilities, available round the clock for those energizing early morning or late-night sessions. It's wonderful to know that our hotel's condition and the service provided by our team met your expectations. Your appreciation for the room amenities is also greatly valued, as we strive to offer a comfortable and enjoyable stay for all our guests.We would love to welcome you back on many more occasions. Best wishes,Guest Service
by A verified traveler
Posted 2 Mar 2024
Checking in went well, very kind gentleman. The pizza was very good for dinner! Bed and room was excellent!
Comment from Hotel Management
3 Mar 2024 by Guest Service, Hotel Management
Dear William,Thank you for this positive review.We're thrilled to hear that the check-in process was smooth and that you enjoyed the pizza from our 24/7 Pentalounge. It's great to know that the bed and room met your expectations, and we're proud that our efforts in maintaining cleanliness and providing quality service have been recognized in your review. Your satisfaction with the room amenities is especially pleasing, as we strive to offer a comfortable and well-equipped environment for our guests.We look forward to a return visit from you in the future.Best wishes,Guest Service
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
1 Mar 2024 by Guest Service, Hotel Management
Dear Ava, thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the pleasure of welcoming you back in the future. Warm regards,Guest Service
by A verified traveler
Posted 23 Feb 2024
The hotel and surroundings needs a refresh.
Parking cost is too high for an uncovered lot.
There was any free water bottle in the room.
Comment from Hotel Management
25 Feb 2024 by Guest Service, Hotel Management
Dear Massimiliano,Thank you for taking the time to share your review.We're glad to hear that you found our service to be satisfactory and appreciated the cleanliness and amenities of the room. It's always rewarding to know when aspects of our hotel meet our guests' expectations.Regarding the parking fee, we strive to provide secure parking options and understand that the cost may seem high for some; we appreciate your feedback on this matter.Parking in the street (in front of the hotel) is available for free.While we don't offer complimentary water bottles in the rooms, we're happy to provide a water refill station in the Pentalounge for all our guests.We are continuously working on maintaining and refreshing our facilities to ensure a comfortable experience for all our visitors.We hope that you will return on another occasion.Kind regards,Guest Service
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by Guest Service, Hotel Management
Beste Erik,Hartelijk dank voor uw beoordeling.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.We ontvangen u in de toekomst graag nog een keer om u een betere ervaring te kunnen bieden.Met vriendelijke groet,Guest Service
by A verified traveler
Posted 2 Feb 2024
Very affordable stay when your flight is super early!
Staff was very nice.
Comment from Hotel Management
3 Feb 2024 by Guest Service, Hotel Management
Dear Mallorie,Thank you for taking the time to review your stay.We're thrilled to hear that our staff made a great impression and that you found your room to be impeccably clean. It's wonderful to know that our proximity to the airport contributed to the convenience of your stay. Our team strives to maintain high standards of cleanliness and service, so your feedback is particularly rewarding.We take note of your mention regarding the hotel's condition and appreciate your candidness. Rest assured that we are continuously working on maintaining and improving our facilities to ensure a comfortable experience for all our guests.It would be a pleasure to welcome you back. Best wishes,Guest Service
