Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Catonsville
Posted 4 Jun 2024
I only spent 1 night at this hotel as I had a flight layover of 18 hours. The shuttle to and from the hotel is amazing and very convenient plus free.
by A verified traveler
Posted 26 May 2024
The room was clean. The bathroom was nice and it had a shuttle to the airport. The food was mediocre but available as the hotel is a little isolated if you do not have a car. It was perfect to stay overnight and get an early flight. Be aware that the shuttle does not pull up to the hotel door but picks you up across the street.
Comment from Hotel Management
31 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Colleen, Thank you for your valuable feedback.It is a pleasure to know that the cleanliness of our rooms and the bathroom facilities met your expectations, as we strive to maintain the highest standards of service.We regret to hear that our food offerings did not fully satisfy your palate. At Novotel Brussels Airport, we are committed to providing a variety of quality dining options and appreciate your thoughts on this matter.Regarding the shuttle service, we understand the convenience of having transportation right at the doorstep. Although our shuttle stops across the street for safety and regulatory reasons, we hope this minor inconvenience was offset by the reliability and regularity of the service provided.We hope to welcome you back. Best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
31 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Cher Joseph,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Your Novotel Brussels Airport Team
by A verified traveler
Posted 22 May 2024
Convenient
Comment from Hotel Management
31 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Roberto,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 22 May 2024
The room is decent size and is quite well designed. They also provide free shuttle bus to and front the airport.
Comment from Hotel Management
31 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Guest, Thank you for this great review.We are thrilled that you appreciated the spacious and well-designed room, which reflects our commitment to comfort and style. Our team is also pleased to know that the cleanliness of our rooms and the overall condition of Novotel Brussels Airport met your expectations, as we strive to maintain the highest standards. Moreover, it is rewarding to hear that our complimentary shuttle service added convenience to your travel plans, and that you found it to be a valuable amenity.While you have rated our room amenities highly, we note that there might be aspects that we could enhance. We always aim to provide a complete and enjoyable experience for all our guests, and your input is instrumental in our ongoing efforts to improve our services.We look forward to welcoming you back soon. Kind regards,Your Novotel Brussels Airport Team
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
31 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Rosanna, Thank you for your valuable feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Sherry,Thank you for such a positive review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
31 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Melodie,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 5 May 2024
Great shuttle and location. Nice room. Great breakfast. Great checkin process. Great snack options. Shower stall drain not functioning, flooded bathroom.
Comment from Hotel Management
7 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Jeannette, Thank you for your valuable feedback.We are delighted to hear that you appreciated the complimentary shuttle service and our convenient location. The comfort and satisfaction of our guests is a top priority at Novotel Brussels Airport, and it pleases us to know that you found the room to your liking and the breakfast selection to your taste.However, we regret to hear about the issue you experienced with the shower stall drain. Please accept our sincere apologies for the inconvenience this caused. We are actively working on maintaining our facilities to prevent such occurrences, and your comment is an invaluable part of that process.Our team is also glad that you enjoyed the efficiency of the check-in process and the variety of snack options available. It is our aim to provide a welcoming and convenient experience for all our guests.We hope to welcome you back. Best wishes,Your Novotel Brussels Airport Team
by A verified traveler
Posted 4 May 2024
Close to the airport, very clean and comfortable place to stay between flights during a 12 hour layover.
Comment from Hotel Management
9 May 2024 by Your Novotel Brussels Airport Team, Hotel Management
Dear Katie,Thank you for such a positive review.It is gratifying to learn that you found our hotel to be a clean and comfortable refuge during your layover. Our teams work diligently to ensure that every aspect of our guests' stay, from the well-appointed rooms to the overall condition of our facilities, reflects the high standards we strive to uphold.We are particularly pleased that our services met your expectations, as we aim to provide a seamless experience for all our valued guests. Your compliments are a testament to our team's commitment to excellence.Thank you once again for your lovely review, and do remember that Novotel Brussels Airport is always here to provide you with a restful and enjoyable stay whenever your travels bring you to our vicinity.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team
