Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Great location
Comment from Hotel Management
8 May 2024 by Mónica Garijo-Front Office , Hotel Management
Dear Rossana,First of all, we would to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We would also like to thank you for giving us a rating of 5 out of 5 which means a lot to us.We are glad that you liked your stay with us and we hope to see you again if you return to Brussels.Best regards.Mónica Garijo,Front Office.
by A verified traveler
Posted 17 Apr 2024
The Hotel staff was very good, Brussels not so much
Comment from Hotel Management
25 Apr 2024 by Front Office Team, Hotel Management
Dear Michael,First of all, we would like to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We are very happy to see that you gave us a 4 out of 5 which means a lot for us. We are also happy to know that you liked our kind team but we are sorry that you did not like Brussels.In any case, if you decide to give Brussels a second chance, know that we will be delighted to welcome you to our hotel.Best regards.Mónica Garijo.Front Office.
by A verified traveler
Posted 16 Apr 2024
Close to Gare Centraal but very noisy
Comment from Hotel Management
26 Apr 2024 by Front Office Team, Hotel Management
First of all, we would like to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We are very happy to see that you gave us 4 out of 5, which means a lot to us.We are pleased to know that you enjoyed your stay with us and that you liked our location near the center. On the other hand, we are sorry that the noise from the street bothered you and was detrimental to your stay in our hotel.We take note of your comment for the future.We hope to see you again if you return to Brussels.Best regards.Mónica Garijo,Front Office.
by A verified traveler
Posted 14 Apr 2024
Very close to the main train station and an easy train ride straight from the airport, so the location is ideal for travel connections. Nice place, room is small but very clean and well equipped.
Comment from Hotel Management
25 Apr 2024 by Front Office Team, Hotel Management
Dear Sara,First of all, we would like to thank you for choosing NH Grand Place Arenberg and for taking the time to write us a comment that you gave us a 5 out of 5 in the rating which means a lot to us.We are also very happy that you liked your room and the location of the hotel next to the center.We hope to welcome you again if you return to Brussels.Best regards,Mónica Garijo.Front Office.
by A verified traveler
Posted 11 Apr 2024
Great location - 5 min walk to Brussels Central Station. Close to Galeries Hubert and grand place. Wolf Street food market also close by.
Junior suite size was very good for 3 people. Massive bed and the extra bed also good. English tv channels BBC1&2 plus ITV1 and news. Tv is old so no Netflix function or casting abilities.
Room was well insulated and could not get the air con to work which meant it was hot at night. Slept with window open and street therefore noisy.
Mini refrigerator, tea, coffee in room with iron and ironing board and safe.
Toilet separate to bathroom. Bathroom had no heat in it. Also no extraction so mirror steamed up very quickly. No taps in bath so had to run the shower for the bath. Shower screen has gaps so water goes all over the floor making a massive slip hazard. Shower pressure was good. Toiletries were poor quality. Hairdrier was good. Towel size average.
Slippers and robes were supposed to be on the bathroom but were not provided. Had to ask. Slippers were then provided but no robes available at any point despite advertised on website.
Did not get breakfast in the hotel as felt it did not represent value for for money and no discount t on breakfast for a child. We went to Arkadi cafe, Le Pain Quotidien and Lloyd Cafe all close by. There is also a carrefour market near the grand place to stock up on snacks, drinks and fruits.
Cleanliness of the room was generally good but furniture stained and hotel is getting tired.
Comment from Hotel Management
26 Apr 2024 by Front Office Team, Hotel Management
Dear Emma,First of all, we would like to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We are very happy to know that you enjoyed your Junior Suite and that you liked our excellent location close to the city center.On the other hand, we are so sorry that the noise of the street disturbed your stay with us and that the bathroom did not meet your expectations.We are going to take note of your comments for the future.We hope to have the opportunity to welcome you again to our hotel if you return to Brussels.Best regards.Mónica Garijo.Front Office.
by A verified traveler from Fair Oaks
Posted 9 Apr 2024
The location was ideal for going to Easter mass at the Cathedral. The shopping and dining options were amazing. The rooms were clean, and showers were powerful. The breakfast buffet was quite nice with many options to eat. We had a power outage during our stay, and we were not able to take showers, or baths. We climbed the staircase to and from our 5th floor rooms, this was an inconvenience and hope this doesn't happen in the future.
Comment from Hotel Management
9 Apr 2024 by Célina - Front Office Team, Hotel Management
Dear Eric, Thank you for leaving such a nice note after your stay at NH Grand Place Arenberg. We apologize again for the inconvenience of the power outage. It was, indeed, exceptional and has been solved since. We hope to welcome you again soon so we can offer you a better experience. Kind regards
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Célina - Front Office Team, Hotel Management
Dear Mr. Siqueff, Thank you for leaving such a nice review after your stay at NH Grand Place. We hope to welcome you soon to get the extra star! Kind regards
by A verified traveler
Posted 3 Apr 2024
Service is good, clean, walkable to tourist spots
Comment from Hotel Management
4 Apr 2024 by Front Office Team, Hotel Management
Dear Arnold,First of all, thank you for choosing NH Grand Place Arenberg for your stay in Brussels.We would like to thank you for taking the time to review our property, we are very happy to read that you enjoyed your stay with us and that you liked our excellent location and our service.We also thank you for your remarks; we will address them to the quality department, your comments are very important to us in order to always improve our service.We truly hope to welcome you back very soon.Best regards,Monica,Front Office
by A verified traveler from Maarssen
Posted 3 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Front Office Team, Hotel Management
Good morning,Thank you for choosing NH Grand Place for your stay in Brussels.We would like to thank you for taking the time to review our property, we are very happy to see that you enjoyed your stay with us.We are also happy that you gave our hotel 5/5 stars, that means a lot to us.We truly hope to welcome you back very soon.Best regards,Monica,Front Office.
by A verified traveler
Posted 30 Mar 2024
The room was outdated and very noisy
Comment from Hotel Management
1 Apr 2024 by Célina - Front Office Team, Hotel Management
Dear Kristen, Thank you for taking the time to give us your feedback on your stay at NH Grand Place. We're sorry we couldn't meet your expectations but we hope to welcome you again soon to offer you a better experience. Kind regards
