Ratings based on 746 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
All good apart from the area being grubby and rough.
by A verified traveler
Posted 29 May 2024
Great friendly hotel but the road works outside are a drawback
by A verified traveler
Posted 25 May 2024
by A verified traveler from Warsaw
Posted 29 Apr 2024
There is just 5 minutes walking distance from Brussels Midi to the hotel but tough walking with luggage due to the uneven stone pathway and terrible surroundings with lots of rubbish and uncertain security. The hotel is comfortable and has spacious room, but without usb plug which is very inconvenient if you have a few electronic device to be charged.
Comment from Hotel Management
13 May 2024 by Brenda Marchal - Front Office Manager, Hotel Management
Dear,Thank you for your comment and note !Have a nice day,
by A verified traveler
Posted 28 Apr 2024
The property itself was perfect, clean and friendly. When we arrived our taxi driver could not get us all the way to the door. He said to be careful it was not a safe area. Walking down the alley way to the hotel felt unsafe. There was construction going on just outside which made it feel less safe. Once inside it was beautiful and safe. I liked the added safety inside with needing to use our room key to use the elevator.
Comment from Hotel Management
13 May 2024 by Brenda Marchal - Front Office Manager, Hotel Management
Dear,Thank you fot your comment and note.Have a lovely day,
by A verified traveler
Posted 14 Apr 2024
Just outside the property there was construction going on and the area seemed a little rough, but inside felt secure, well taken care of, and staff were friendly.
Comment from Hotel Management
15 Apr 2024 by Brenda Marchal - Front Office Manager, Hotel Management
Dear,Thank you so much for your comment and note !Have a lovely day,
by A verified traveler
Posted 8 Apr 2024
The hotel was super close to the train station and an easy walk to the grand place and all the restaurants. The staff was very helpful. The room was modern and clean. There is so much construction throughout Brussels, including in front of the hotel.
Comment from Hotel Management
8 Apr 2024 by Brenda Marchal - Front Office Manager, Hotel Management
Dear,Thank you for your comment and the perfect note !Have a nice day,
by A verified traveler
Posted 6 Apr 2024
Hotel is a bright spot in the neighborhood. Dining variety not a priority in this area, the midi train station became our go to for a reasonably priced breakfast and quick shopping trips. Many more small shops closed in the vicinity than I expected as well. Incredible amount of construction going on around the hotel for new tram lines (April ‘24) so street upkeep and trash removal is not a city priority either. All that being said, the location is great for getting on a tram or train and heading up town for your more touristy destinations.
Comment from Hotel Management
8 Apr 2024 by Brenda Marchal - Front Office Manager, Hotel Management
Dear,Thank you for your comment about our area !Have a nice day,
by A verified traveler
Posted 28 Mar 2024
The area around the hotel is undergoing construction, the position is away from the centre and has lots of homeless people sleeping in the rough. Would not recommend staying there for a few years until the area is cleaned up.
Comment from Hotel Management
3 Apr 2024 by Brenda Marchal - Front Office Manager, Hotel Management
Dear,Thank you for your comment.We are sorry you had a bad feeeling about our area.Have a nice day,
by A verified traveler
Wonderful hotel except for the construction
Posted 9 Mar 2024 on HotelsMy son and I really enjoyed living in this hotel. The hotel felt like new and my room was very spacious. The only issues is the ongoing construction in front of the hotel. It will be hard to get a taxi close to the hotel. However, if you don't mind walking, that shouldn't be an issue. It is very quiet at night.
Comment from Hotel Management
11 Mar 2024 by Brenda Marchal - Front Office Manager, Hotel Management
Dear,Thank you so much for your comment and note !Have a lovely day,
