Ratings based on 351 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
very unique type of hotel and architecture, not your regular hotel.. The Pool & roof top bar ads great value as well as the Akutsan (love the experience).
The option of late check out is great and the staff is always friendly.
Very convenient location.
Comment from Hotel Management
31 May 2024 by JAM TEAM, Hotel Management
Dear Manuel,Thank you for such a great review.We are thrilled to hear that you enjoyed the distinctive architecture and the special touches that make our hotel stand out. It's wonderful to know that the pool, rooftop bar, and the serene Atsukan experience added great value to your visit.The convenience of our late check-out and the friendliness of our team are aspects that we pride ourselves on, and your recognition of these details is much appreciated. We are glad that our location served you well during your time in Brussels.We note your positive rating on room cleanliness and amenities, which we strive to maintain to the highest standard. While you rated the hotel condition slightly lower, we are continuously working on maintaining the historical charm of our building while providing modern comforts. Our team is committed to ensuring that Jam Hotel Brussels is a place where every guest can feel at ease and well taken care of.We look forward to a return visit from you in the future.Best wishes,JAM TEAM
by A verified traveler
Posted 20 May 2024
This is like an upgrade from a hostel. Very thin walls, grungy neighborhood.
Comment from Hotel Management
22 May 2024 by JAM TEAM, Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback.Our goal at Jam Hotel Brussels is to provide a unique and comfortable experience for all our guests. We take pride in our hotel's design, an homage to its history as a former art school, and strive to maintain high standards of upkeep and service.We understand your concerns regarding sound insulation and apologize for any inconvenience this may have caused. Please be assured that we are looking into ways to improve this aspect of our guest experience. Additionally, we are disheartened to hear that you did not find the neighborhood to your liking. Our location in the vibrant Sint-Gillis district is usually appreciated for its creative and upscale atmosphere, and we hope that you were able to enjoy some of the local charms during your stay.We hope to be able to welcome you for a more enjoyable stay.Warm regards,JAM TEAM
by A verified traveler from Milwaukee
Posted 2 May 2024
Comment from Hotel Management
25 May 2024 by JAM TEAM, Hotel Management
Chère Angela,Merci d'avoir pris le temps de rédiger ce commentaire sympathique.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,JAM TEAM
by A verified traveler
Posted 16 Apr 2024
Excellent stay. Great room, v.good location. Close to the core in it's own funky neighbourhood. Roof top bar is a destination for locals.
Comment from Hotel Management
21 Apr 2024 by JAM TEAM, Hotel Management
Dear Susanna,Thank you for such a positive review.It's fantastic to hear that you appreciated the comfort and style of your room and found our location to be convenient for your needs. Our vibrant neighbourhood is indeed a gem, and we're glad you got to explore its unique charm. We're also pleased that our rooftop bar, Perché, provided you with a memorable experience. It's a popular spot among guests and locals alike, and it's great to know it was a highlight of your stay. Although our room amenities did not fully meet your expectations, we're committed to providing a wide range of conveniences to enhance our guests' stays. We take pride in offering super-fast Wi-Fi, fluffy hair dryers, and other thoughtful touches to make our guests feel at home. At Jam Hotel Brussels, we strive to create a welcoming atmosphere where every aspect of your visit is cared for. Thank you once again for your kind words and for choosing us for your Brussels adventure.It would be our pleasure to have you return on another occasion. Very best wishes,JAM TEAM
by A verified traveler
Posted 11 Apr 2024
Jam hotel is quite unique in style and setting which I really liked, my room was quite small for my friend and I , if we had stayed more than one night that would have definitely been an issue.
But if you pack light, and are looking for a short stay. It is just perfect and the location is it’s biggest selling point in my books.
Comment from Hotel Management
12 Apr 2024 by JAM TEAM, Hotel Management
Dear Guest,Thank you for sharing your experience with us at Jam Hotel Brussels.We are delighted to hear that you appreciated the unique style of our establishment, which reflects the creative spirit of our city. Our prime location is indeed one of Jam Hotel Brussels' many strengths, and we are glad it served you well during your stay.However, we regret to hear that the room size did not fully meet your expectations for your party. Our rooms vary in size, and we strive to provide accurate descriptions so that our guests can select the space that best suits their needs. We appreciate your feedback on this matter as we continually aim to improve our guest experience.It is heartening to know that you found the cleanliness and condition of our hotel to your satisfaction. Our dedicated team works diligently to ensure our facilities are well-maintained. Furthermore, we are pleased that you found the service exemplary and the room amenities comprehensive, enhancing the comfort of your stay.We hope to have the opportunity to welcome you back for a longer visit in the future, where you may further enjoy all that Jam Hotel Brussels has to offer. Warm regards,JAM TEAM
by A verified traveler
Posted 21 Mar 2024
The breakfast is really basic and not very tasty. the scrambled eggs are powdery and cold and only starts at 8am. The neighbouring restaurants had better offers for breakfast.
Comment from Hotel Management
22 Mar 2024 by JAM TEAM, Hotel Management
Dear Wayne,Thank you for your kind review.We're glad to hear that you found our service satisfactory and appreciated the cleanliness of our rooms. Regarding the breakfast, we pride ourselves on offering individual breakfast options rather than a buffet to reduce waste, with a selection that includes a hot beverage, a fresh pressed juice, a viennoiserie, and a choice of dishes such as scramble eggs with homemade smoked salmon, pancakes, and more. We regret to hear that our scrambled eggs did not meet your expectations and were not served at your preferred time. We always strive to ensure our guests start their day on a positive note with a hearty meal, and we will look into your feedback to see how we can enhance our breakfast experience.We hope that you will return on a future occasion. Best regards,JAM TEAM
by A verified traveler
Posted 24 Feb 2024 on Hotels
A quirky hotel that was perfect for our short stay in the city. Well placed - not far from the Eurostar terminal or the city centre. Easily accessible by tram or bus. Lovely room - perfect for a family. Pool was great fun. Surrounded by trendy coffee shops and an amazing bakery. Would definitely return.
Comment from Hotel Management
28 Feb 2024 by JAM TEAM, Hotel Management
Dear Claire,Thank you for your positive feedback.We're delighted to hear that our hotel's location was convenient for your travels and that the family room met your expectations. It's also great to know that you enjoyed our pool and the vibrant surroundings, including the local coffee shops and bakery. We're glad that these aspects contributed positively to your stay.We appreciate your feedback on our service and room comfort. While we always aim to provide the best experience, we acknowledge there's room for improvement and continually strive to enhance our guest services.Thank you for your kind words and for recommending our hotel. We're thrilled you're considering a return visit.It would be a pleasure to welcome you back.Best wishes,JAM TEAM
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by JAM TEAM, Hotel Management
Dear Akino Tan,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,JAM TEAM
by A verified traveler
Posted 14 Jan 2024
Hotel looks amazing however on night two we woke up with bug bites all over our body. We informed the hotel staff and they were willing to swap our rooms out and gave us trash bags to go to the laundry mat (no laundry service provided and we had to pay for it). When we go to inspect the other room bedding had hair all over it and makeup. Bed was just made and floor was disgusting.
We picked up and just ended our trip early. On the way home my friends had a severe reaction to the bug bites that ended with us spending the night in the hospital. We are on 12 hours of deep cleaning and still waiting on my car to get detailed. Hotel did refund us the entire stay but this hotel is complete trash.
Comment from Hotel Management
22 Jan 2024 by JAM TEAM, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us.We're truly sorry to hear about the distressing incident with the bug bites and the cleanliness of the room you encountered. Please be assured that cleanliness is of paramount importance to us, and we have rigorous procedures for when such rare instances are reported, including contracting specialized services to immediately address the problem. We're glad to hear that our team responded promptly by offering a room change and facilitating laundry services. We regret that these measures did not meet your expectations and led to the early conclusion of your trip.We hope to have the opportunity to welcome you back and provide you with the high standard of experience that we strive for. Warm regards.JAM TEAM
by A verified traveler
Posted 4 Jan 2024
The real drawback of this property are the area is sits in (very polluted with street litter) and the distance from city center. There are local trains nearby. The hotel itself is dark, with brick walls. The restaurant was closed the entire time we were there which was inconvenient and I selected this hotel because it had a restaurant. The room for 3 was big enough though.
Comment from Hotel Management
6 Jan 2024 by JAM TEAM, Hotel Management
Dear Nevan,Thank you for taking the time to share your review.We're pleased to hear that you found our room spacious enough for your stay. Our hotel is housed in a unique end-of-the-century building, maintaining the industrial vibes of its original purpose as an art school, which explains the brick walls that contribute to our distinctive ambiance. We regret to hear about your experience with the restaurant closure and any inconvenience it may have caused. Our restaurant offers Asian street food and is a space for guests to relax during the day, with operating hours from Monday to Saturday. Regarding the location, we are situated in the upscale Sint-Gillis district of Brussels, and while we strive to maintain the cleanliness of our property, we acknowledge that urban environments can sometimes face challenges beyond our control. We appreciate your observations and are continuously seeking ways to enhance our guest experience.Thanks again for your feedback. We hope to welcome you again in the future. Best wishes for 2024,JAM TEAM
