Ratings based on 610 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Very convenient location . About 6 min max to walk from a train . Buffet food for breakfast was amazing. They have hot tea and cappuccino and lots of food. Supermarket right next to the train station or half way to the hotel there is a gas station . You can buy big bottles of water there any food . Lady’s make sure you have conditioner for your hair have it with you( hotel don’t provide) make sure you go see a Brugges ( it totally changed my mind about Belgium) it was recommended to me by a front seat Lady. On this trip make sure you go on a good weather day you will take a mini bout trip so take your sunglasses and a hat. Lots of restaurants and the best Choclate there
And amazing stores for cloth and shoes. Try to be there no later then 11 you will spend all day there must wear snickers no heals 😊.
Comment from Hotel Management
23 May 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Viktoria,Thank you for such a positive review.We are thrilled that our hotel’s location added convenience to your travels and that you enjoyed the variety and quality of our breakfast offerings. It’s pleasing to know that the information provided by our staff was helpful during your stay, and we are glad to hear that our recommendation to visit Bruges enriched your experience of Belgium.While we regret that we do not provide hair conditioner in the rooms, we hope this did not cause too much inconvenience and that you were able to enjoy your stay nonetheless. We appreciate your understanding that as a budget hotel, we focus on offering the essentials that contribute to a comfortable and value-driven experience.Your kind words regarding the cleanliness of our rooms, the condition of our hotel, and the level of service provided are sincerely appreciated. Our team strives to deliver an exceptional experience to all our guests, and it is rewarding to know we succeeded during your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Juan CORBEAU, General Manager
by A verified traveler
Would stay if no other choice
Posted 4 Mar 2024 on HotelsBunk bed was very uncomfortable. Room too hot and no air con to cool.
Very limited space to change and no where to sit.
Comment from Hotel Management
5 Mar 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Edward,Please accept our thanks for this review following your experience at our hotel.We're glad to hear that you found our team's service satisfactory and that the cleanliness of our rooms met your expectations. We take pride in maintaining a high standard of cleanliness and service.However, we regret to hear that you found the bunk bed uncomfortable and the room temperature not to your liking. While our rooms are equipped with individually controlled air conditioning, we understand that comfort levels can vary and we're sorry that we did not meet your expectations in this regard. We also acknowledge the compact nature of our rooms, designed to maximize efficiency and cater to budget-conscious travelers.We appreciate your feedback as it is essential in helping us maintain and improve our guest experience.We hope to welcome you back. Best wishes,Juan CORBEAU, General Manager
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
5 Jan 2024 by Juan CORBEAU, General Manager, Hotel Management
Dear Matthew,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back on a future visit.Kind regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 29 Nov 2023
Good hotel
Comment from Hotel Management
30 Nov 2023 by Juan CORBEAU, General Manager, Hotel Management
Dear Rafal,Thank you for such a positive review of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Juan CORBEAU, General Manager
by A verified traveler
Posted 6 Oct 2023
Comment from Hotel Management
8 Oct 2023 by Juan CORBEAU, General Manager, Hotel Management
Dear Yağmur,Thank you for taking the time to share your feedback.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.We hope to welcome you back for a return visit.Best regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 18 Sep 2023
Comment from Hotel Management
25 Sep 2023 by Juan CORBEAU, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 22 Aug 2023 on Hotels
Comment from Hotel Management
23 Aug 2023 by Juan CORBEAU, General Manager, Hotel Management
Dear Rafal, Thank you for this feedback concerning your recent visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion. Best wishes,Juan CORBEAU, General Manager
by A verified traveler from ANCHORAGE
Posted 11 Aug 2023
This property has bad staff and cannot accommodate disable person. I have neck surgery and my pillow was just 4 inches thick which was very uncomfortable to sleep. The manager manger totally refuses to give me another pillow. This property is bunkbed property which make supper hurting going up. I will never stay in ibis properties again ever.
Comment from Hotel Management
12 Aug 2023 by Juan CORBEAU, General Manager, Hotel Management
Dear Gulzar,Thank you for taking the time to share your feedback.We appreciate your feedback on the room cleanliness and hotel condition. However, we are sorry to hear about the discomfort you experienced with the pillow and bunk bed. Our hotel offers rooms with a double bed and a bunk bed as part of our Cocoon concept to efficiently use space. We understand that this may not be suitable for everyone, and we apologize for any inconvenience this may have caused. Regarding the pillow, we provide one pillow per person as a standard, but we will take your feedback into consideration for future improvements. We also want to clarify that our hotel is equipped with rooms for disabled guests, ensuring accessibility and comfort for all our guests.We hope to welcome you again in the future. Best wishes,Juan CORBEAU, General Manager
by A verified traveler
Posted 22 Jul 2023 on Hotels
Comment from Hotel Management
31 Jul 2023 by Juan CORBEAU, General Manager, Hotel Management
Dear Tom, Thank you for your review.We are pleased that we were able to meet your expectations.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Juan CORBEAU, General Manager
by A verified traveler
Posted 13 Jul 2023
It’s a tiny hotel about 20 minutes from Brussels central station. The rooms are small, but they're clean. It is convenient and for the prices of the hotels in Brussels, it is an economic and good option. We stayed two nights and were satisfied. The staff is kind and helpful.
Comment from Hotel Management
31 Jul 2023 by Juan CORBEAU, General Manager, Hotel Management
Dear Alvaro,Thanks for taking the time to share your views of your stay at our hotel.We are delighted that our location was ideal for you and thank you for your kind mention of our team; we are happy that you received such friendly and professional service.We hope that we have the pleasure of seeing you again in the future. Best regards,Juan CORBEAU, General Manager
