Ratings based on 195 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Good
Comment from Hotel Management
5 Jun 2024 by Dimitrio Virone, General Manager, Hotel Management
Dear William,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Dimitrio Virone, General Manager
by A verified traveler
Posted 3 May 2024
The hotel is a few minutes walk from the main train station in Naples and easy to find. Reception staff were welcoming and friendly.
The room was large and clean. It was basic, but perfect for our needs. It had an air con unit, plenty of power points, bathroom had soap and shower gel dispensers, fresh towels were provided.
The hotel is in a great location to get onto public transport and an ideal base for sightseeing. The lobby also had a small shop that sold refreshments at a reasonable price and you could also buy essential toiletries.
Overall it was a great stay- the location is ideal, and we felt safe walking from the train station after dark. There are plenty of options for places to eat nearby and a couple of mini markets.
Comment from Hotel Management
6 May 2024 by Dimitrio Virone, General Manager, Hotel Management
Dear Hande,Thank you for such a positive review.We are thrilled to hear that our convenient location made your travels around Brussels easy and that our staff's warm welcome contributed positively to your experience. Your comments on the room being large, clean, and well-equipped with essentials such as soap and fresh towels are greatly appreciated. It’s delightful to know that you found the hotel to be an ideal base for sightseeing, and our lobby shop provided you with reasonably priced refreshments and necessities.Safety is a priority for us, and it's reassuring to know that you felt secure in our vicinity. We are also glad you appreciated the variety of dining options available nearby, enhancing your overall experience with us. Your feedback serves as a testament to the dedication of our team in maintaining the highest standards of cleanliness and service.We strive to provide all our guests with a comfortable and pleasant stay, and it's rewarding to learn that we have met your expectations. While amenities like a fitness room are not available, we hope our other services have more than made up for this. Thank you once again for highlighting the positive aspects of your stay at ibis Brussels Erasmus.Dimitrio Virone, General Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
4 May 2024 by Dimitrio Virone, Directeur général, Hotel Management
Cher Gabriel,Merci de partager l'expérience de votre séjour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Dimitrio Virone, Directeur général
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Dimitrio Virone, Hotel Manager, Hotel Management
Dear Luis, Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Dimitrio Virone, Hotel Manager
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Dimitrio Virone, General Manager, Hotel Management
Cher hôte,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Dimitrio Virone, General Manager
by A verified traveler
Union SG V LFC Trip
Posted 15 Dec 2023 on HotelsWe stayed for one night to attend the Union SG Vs LFC. Staff were so welcoming and supportive especially as I’m in a wheelchair nothing was any trouble including organising a taxi and ensuring it arrived. I was greeted on my return last night as the taxi drooped me off and was helped into the hotel. Please give my thanks to all staff especially the Italian man on the desk.
Comment from Hotel Management
19 Dec 2023 by Dimitrio Virone, General Manager, Hotel Management
Dear Katie, thank you for taking the time to share your experience at our hotel.We are delighted to hear that our staff made your stay pleasant and that our services met your needs, especially with the assistance provided to you as a wheelchair user. It is heartwarming to know that our team, including our Italian colleague at the desk ( Mattia ), extended a warm welcome and were supportive throughout your visit. We're also glad that the cleanliness and condition of our hotel contributed to a comfortable stay for you.It would be a pleasure to welcome you again. Best regards,Dimitrio Virone, General Manager
by A verified traveler
Posted 13 Dec 2023
Impeccable!
Comment from Hotel Management
13 Dec 2023 by Dimitrio Virone, General Manager, Hotel Management
Cher João,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Ce serait un plaisir de vous recevoir à nouveau. Sincères salutations,Dimitrio Virone, General Manager
by A verified traveler
Posted 4 Oct 2023
The staff were very nice.
Comment from Hotel Management
5 Oct 2023 by Dimitrio Virone, General Manager, Hotel Management
Dear Claudia,Thank you for sharing this review.We are delighted to hear that you found our staff to be very nice. Our team is dedicated to providing excellent service to ensure a comfortable stay for our guests.We appreciate your positive feedback on the cleanliness of the room, hotel condition, and room amenities. Our recently renovated rooms are designed to offer the utmost comfort, and we are glad that you enjoyed your stay.We look forward to welcoming you again soon.Best wishes,Dimitrio Virone, General Manager
by A verified traveler
Posted 1 Oct 2023
Elevator was broken and had to carry luggage up 5 flights of steps.
Comment from Hotel Management
3 Oct 2023 by Dimitrio Virone, General Manager, Hotel Management
Dear Elaine,Thank you for taking the time to share your feedback,We are glad to hear that you found our service to be satisfactory. However, we apologize for the inconvenience caused by the broken elevator during your stay. We understand how carrying luggage up multiple flights of stairs can be challenging. Please rest assured that we have addressed this issue and taken the necessary steps to ensure that our elevator is functioning properly for the comfort of our guests.We hope to welcome you again in the future. Best wishes,
by A verified traveler
Posted 18 Jun 2023 on Hotels
Comment from Hotel Management
19 Jun 2023 by Dimitrio Virone, General Manager, Hotel Management
Dear John,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Dimitrio Virone, General Manager
