Ratings based on 342 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 22 May 2024
The hotel is ok. The personnel is nice. The food in the restaurant is average.
Comment from Hotel Management
23 May 2024 by Elena, General Manager, Hotel Management
Hello Irina, Thank you for your review of your recent stay.We're delighted to hear that you found our team to be kind and helpful; our staff is indeed dedicated to providing exceptional service. Additionally, we are pleased that you appreciated the hotel's unique decor, inspired by the nearby Botanical Garden, which adds a distinct charm to our establishment. We understand that not every aspect of your stay met your expectations, and we regret to hear that the dining experience did not fully satisfy your palate. Although we often receive compliments for our eco-friendly and locavore food offerings at SERRA, we recognize that taste is subjective, and we continuously strive to cater to diverse preferences. Your comments on room cleanliness and hotel condition have been noted. We take pride in our recent 2020 renovations and our commitment to cleanliness, with daily housekeeping services to ensure a comfortable stay for all our guests.We hope to see you soon.Cheers,Elena, General Manager
by A verified traveler
Posted 15 May 2024
Beautiful design hotel
Comment from Hotel Management
18 May 2024 by Elena, General Manager, Hotel Management
Hi Marc-André, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.We appreciate your endorsement of the quality and style of our accommodations.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager
by A verified traveler
Posted 10 May 2024
Great experience and the quality of the food impressed me. Friendly staff.
Comment from Hotel Management
13 May 2024 by Elena, General Manager, Hotel Management
Hi Amadou, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager
by A verified traveler
Posted 4 May 2024
The hotel and stay there were amazing but what makes this place so good is the staff there. The front desk staff ( from check-in to check-out and everyone in between), every one of them were helpful and accommodating whenever we needed them. Thank you for making our stay so peaceful and excellent.
The hotel is next to a metro station and most tourist spots are easily accessible. Hotel has all the ameneties and more.
Comment from Hotel Management
5 May 2024 by Elena, General Manager, Hotel Management
Hi Jay, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.We are thrilled to hear that your stay at Hotel Indigo Brussels - City was remarkable and that our team's service contributed to your peaceful experience. Your acknowledgment of the staff's helpfulness and accommodation is greatly appreciated; we always strive to deliver exceptional service. It's delightful to know that our prime location next to the metro station enhanced the convenience of your visit, and that you found our amenities to be comprehensive and satisfactory. We're also glad that the room cleanliness, hotel condition, and the room amenities met your expectations, reflecting our dedication to providing a high-quality experience.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager
by A verified traveler
Posted 1 May 2024
Very good location, property is right next to metro literally out the door. Very spacious room and clean room for a group of 3. They had a restaurant in hotel but tbh so many food options across the street!
Comment from Hotel Management
5 May 2024 by Elena, General Manager, Hotel Management
Hi Ali, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.Thank you for highlighting our prime location with convenient metro access, and we're delighted to hear that you found our rooms both spacious and immaculately clean for your group. Our team is thrilled to know that our on-site dining options added to your experience, even with the myriad of choices just across the street. At Hotel Indigo Brussels - City, we pride ourselves on offering a variety of culinary delights and a comfortable stay in the heart of Brussels.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
20 May 2024 by Elena, General Manager, Hotel Management
Dag Monica,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.Elena, General Manager
by A verified traveler from Los Angeles
Posted 24 Apr 2024
Very clean room and nice and friendly staff. Ideally situated to Brussels central train station as well as Brussels norde. Near everywhere you want to go. Would stay at Hotel Indigo again.
Comment from Hotel Management
25 Apr 2024 by Elena, General Manager, Hotel Management
Hi Rebeca,Thank you for such a positive review.We're thrilled to hear that you appreciated the cleanliness of your room and the friendliness of our staff; our team at Hotel Indigo Brussels City prides itself on maintaining the highest standards of cleanliness and guest service. Your commendation on our ideal location reaffirms our commitment to offering convenience and accessibility to our guests, being just a short walk from both Brussels Central and Brussels North stations. We are delighted that these highlights contributed to your willingness to stay with us again.It would be our pleasure to have you return on another occasion. Very best wishes,Elena, General Manager
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Elena, Directrice générale, Hotel Management
Bonjour,Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Ce serait une joie de vous accueillir à nouveau pour un séjour 100 % réussi !Elena, Directrice générale
by A verified traveler
Posted 9 Apr 2024
Great Atmosphere, very friendly staff and very helpful with dinner suggestion for a family ofr 4 with 2 young children.
Comment from Hotel Management
15 Apr 2024 by Elena, General Manager, Hotel Management
Hi Tammy,Thank you for your kind review.We're delighted to hear that the ambiance and the service provided by our team at Hotel Indigo Brussels - City met your expectations and that our staff's dinner recommendations were helpful for your family. Your appreciation for the room cleanliness and amenities reinforces our commitment to providing an exceptional experience for our guests. We are also glad that the hotel's overall condition contributed positively to your stay.We look forward to welcoming you again soon.Best wishes,Elena, General Manager
