Ratings based on 512 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by reception, Hotel Management
Thank you very much for your feedback! :) We hope to see you again!
by A verified traveler
Posted 28 Oct 2023
Staff pleasant and knowledgeable. The breakfast was good and sufficient variety.
Comment from Hotel Management
3 Nov 2023 by Hotel de Fierlant, Hotel Management
Thank you very much for your feedback! We are happy that you enjoyed your stay.
by A verified traveler
Posted 24 Jul 2023
Lovely woman who checked us in ! spoke to us all about the area and where’s best to travel (and recommended an brilliant waffle house) , excellent customer service and breakfast spread was also every accommodating, would recommend to anyone travelling to brussels and needs close access to brussels-midi as it’s a max 20 min walk
Comment from Hotel Management
24 Jul 2023 by Kseniya, Hotel Management
Dear Freya, Thank you so much for your kind feedback! It was a pleasure to have you here! :)
by A verified traveler
Posted 18 Nov 2022 on Hotels
Comment from Hotel Management
18 Nov 2022 by Reception, Hotel Management
Thank you for your feedback :)
by A verified traveler
Did The Job
Posted 15 Oct 2022 on Hotels3 lads over to watch Royal Union - we failed to realise the match was 30 miles away in Leuven.For what we wanted the hotel ticked the boxes.Area close by - St Gilles - good for pubs and restaurants.About a 15 minute walk from Midi/Zuid station ( Eurostar)
Comment from Hotel Management
15 Oct 2022 by Reception, Hotel Management
Thank you for your feedback. The Royal Union Football club and Stadium is based 5 minutes from here :) So maybe that was why our hotel got chosen?We hope you still had a good stay!
by A verified traveler
Posted 22 Sep 2022
Lovely hotel! Only problem is that it’s a bit far from the centre.
Comment from Hotel Management
23 Sep 2022 by Reception, Hotel Management
Thank you very much for your feedback!
by A verified traveler
Posted 26 Jul 2022 on Hotels
Comment from Hotel Management
29 Jul 2022 by reception, Hotel Management
Thank you!
by A verified traveler
Posted 1 Mar 2020
I accidentally booked a room for two when I only wanted a single. I messaged this hotel, who didn't answer my query and were only interested in being paid. My card company had stopped my card due to fraud. This hotel suggested I send the details of another card by Expedia message, where it says "do not send credit card details with Expedia messages". By this time I had lost faith in them and didn't want to stay there. However, they held me to ransom by refusing to cancel my booking. They understand that as a result of that I will be giving them a bad review, so here it is. They are clearly not interested in my repeat business and they should not get yours.
Comment from Hotel Management
2 Mar 2020 by reception, Hotel Management
Thank you for your message.
As mentioned in previous emails to expedia, your room had been changed to a single room since the beginning. Apparently they didn't pass on the message.
Without valid credit card details, we can't confirm any reservation, double or single room.
If you would have chosen a refundable rate, cancellation wouldn't have been a problem.
by A verified traveler
Posted 20 Feb 2020
Very cozy and comfortable hotel. The staff were very helpful and breakfast was excellent.
Recommendations for local restaurants were useful and we were very satisfied all round :-)
Comment from Hotel Management
20 Feb 2020 by Alexia, Hotel Management
Thank you very much for your review!
Best regards,
by A verified traveler from Toronto
Posted 13 Feb 2020
Disappointing experience.
I don't think the walls are the best ones. We heard pretty much everything . I only slept 2h the night I was there.
Breakfast was ok.
Considering the distance from downtown, would not stay there again
Comment from Hotel Management
14 Feb 2020 by Reception, Hotel Management
Thank you for your feedback!
