Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Very comfortable room, real nice shower head, bed was great
Comment from Hotel Management
11 Jun 2024 by Team Happy Culture, Hotel Management
Dear Lisianne,Thank you for taking the time to leave us a comment. Your opinion means a lot to us.We are delighted to read that your stay with us was pleasant and that you found the expected comfort in the room.We look forward to welcoming you backTeam HappyCulture
by A verified traveler from Wako
Posted 28 May 2024
建物は年季が入っているようで廊下の天井が剥がれていたり水漏れしていたりしました。
一方で掃除は行き届いていて、部屋は清潔で過ごしやすかったです。
街の中心部からも近いためお店や駅へのアクセスも良いです。
Comment from Hotel Management
11 Jun 2024 by Team HappyCulture, Hotel Management
Dear Hiroki,Thank you very much for taking the time to leave us a comment. Your opinion means a lot to us.We are delighted to read that your stay with us was pleasant and that you enjoyed the room.We're sorry about the corridor in question, it will be renovated very soon.We look forward to welcoming you back!Best regards,
by A verified traveler
Posted 5 May 2024
Good location.
Staff attitude is ok but not very helpful. Property facilities condition very questionable. The safety deposit box and telephone in our room were broken, reported to staff but still not fixed in our 3 days of stay.
Comment from Hotel Management
9 May 2024 by Antoine D., Hotel Management
Dear guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the issues with our staff and facilities during your stay. Rest assured, we take your comments seriously and will address them promptly to ensure a more seamless experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 2 May 2024
Nice room with everything you need. Staff very friendly and helpful, especially reception. Only negative is location, not the best part of town.
Comment from Hotel Management
9 May 2024 by Antoine D., Hotel Management
Thank you for your kind words about our room amenities and the friendliness of our staff, particularly our reception team. We're delighted to hear that you had a pleasant experience with us. If there's anything specific we can do to improve your stay or address any concerns you may have, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 22 Apr 2024
Very nice staff
Comment from Hotel Management
24 Apr 2024 by Vincent L., Hotel Management
Dear Ella, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff very nice. Our team strives to provide the warmest hospitality and most efficient service to all our guests, and knowing that we have achieved this makes us incredibly proud.We will certainly pass along your kind words to our team. It serves as a wonderful encouragement to continue our efforts in making every guest's stay memorable.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the near future.Warm regards,
by A verified traveler
Posted 17 Mar 2024
The staff was wonderful and friendly. The hotel is close to everything and convenient. I would recommend and stay here again
Comment from Hotel Management
20 Mar 2024 by Antoine D., Hotel Management
Hello,We're glad you enjoyed your stay and appreciated our friendly staff and convenient location. Thanks for recommending us, and we look forward to welcoming you back!
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Antoine D., Hotel Management
Dear Guest,We are delighted that you have given us such a good rating! The whole team joins me in thanking you and hope that you will come back soon to stay at the Aqua hotel!
by A verified traveler
Posted 17 Feb 2024
Kind reception, pretty good location, breakfast wasn't too bad. The room we got was in the basement with a tiny window and a huge pillar in the middle. TV was on adjacent wall rather than opposite to bed which was very diffcult to watch in the evening, addtionally no streaming services available. Booked a room with queen size bed, good two twin put together with two separate mattresses and a small topper which made it very uncomfortable in the middle. I get that 'every room is different' but I payed the same price so would expect same level of comfort and amenities
Comment from Hotel Management
21 Feb 2024 by Antoine D., Hotel Management
Hello! Thank you for your review. We are glad to hear that you appreciated our kind reception and pretty good location. We apologize for any inconvenience caused by the room allocation and layout. We will take note of your feedback regarding the TV placement and lack of streaming services. We strive to ensure all our guests have a comfortable stay and will work on improving our services.
by A verified traveler
Posted 4 Feb 2024
Although it is a 5-minute walk from a major posh shopping street, the immediate surrounding area is a little creepy after dark (dirty, dark, graffiti- and trash-covered). However, the hotel itself is bright and safe and clean. I didn’t interact much with staff but although a few were brusque, most of them (especially those late at night) were courteous and helpful. The breakfast was lovely and generous. The room I was in was compact but well appointed and perfect for my needs since I don’t expect or want frills. I ask for a comfortable bed with clean bedding, functioning and clean plumbing, and a sense of security. I got that. Once I got used to the street, I was very happy with my choice and will likely return the next time I am in the city.
Comment from Hotel Management
4 Feb 2024 by Antoine D., Hotel Management
Hello, thank you for your review. We're glad to hear that you found our hotel bright, safe, and clean. We apologize for any inconvenience you may have experienced in the immediate surrounding area. We appreciate your kind words about our courteous and helpful staff. It's great to know that you enjoyed our lovely and generous breakfast. We're pleased that your compact room was well appointed and met your needs. We look forward to welcoming you back on your next visit to the city.
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
12 Jan 2024 by Antoine D., Hotel Management
Dear Guest,Thank you for your note, it makes us very happy to know that you enjoyed your stay!We look forward to seeing you again.Antoine D. - Aqua team
