Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great area. Subway within a few meters. Very close to shopping, food and sightseeing
by A verified traveler
Posted 31 May 2024
Spacious rooms. Everything was nice and worked. Met expectations.
Comment from Hotel Management
2 Jun 2024 by Tula M., Rooms Operations Manager, Hotel Management
We are delighted to know that you had a pleasant stay and appreciated our spacious rooms.We look forward to a return visit from you in the future.Best wishes,Tula M., Rooms Operations Manager
by A verified traveler
Posted 27 May 2024
great place
Comment from Hotel Management
28 May 2024 by Tula M., Rooms Operations Manager, Hotel Management
We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Tula M., Rooms Operations Manager
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
27 May 2024 by Tula M., Rooms Operations Manager, Hotel Management
Cher hôte,Merci pour ce superbe commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Tula M., Rooms Operations Manager
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 12 May 2024
Great location in the middle of Brussels
Comment from Hotel Management
18 May 2024 by Tula M., Rooms Operations Manager, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Your commendations regarding our prime location, impeccable room cleanliness, and the pristine condition of our hotel fill us with pride. It is also gratifying to know that the service provided by our dedicated team met your expectations, ensuring a memorable experience.Should you return to the heart of Brussels, it would be our pleasure to welcome you back for another exceptional stay.It would be a pleasure to welcome you back. Best wishes,Tula M., Rooms Operations Manager
by A verified traveler
Posted 9 May 2024
Air conditioner not working, offered a fan. No other room available in to hotel to move to. Need to have air conditioning working for the price of the room.
Comment from Hotel Management
12 May 2024 by Tula M., Rooms Operations Manager, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased to hear that you found our service to be satisfactory and our rooms clean, as we strive to maintain high standards of hospitality.We regret to hear about the inconvenience caused by the air conditioning unit in your room. Please be assured that we are working diligently to resolve these types of issues and ensure they are isolated incidents. While we understand that the hotel's condition did not meet your expectations, we are excited to inform you that the Brussels Marriott Hotel Grand Place has undergone significant renovations to enhance our guest experience.It is heartening to know that despite the issues mentioned, our service met your expectations. We continuously aim to provide attentive and caring service to all our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Tula M., Rooms Operations Manager
by A verified traveler
Posted 8 May 2024
I injured myself on the revolving door entering the hotel. The door just keeps spinning with force. My luggage got caught on the ledge. So the door kept smashing into me until I could yank out my suitcases. No one came to help. Just watch. A few guests saw and asked if I wanted to take their names and numbers and file a complaint. I didn’t bother. I told management. Nothing got done. I hope no one. Especially a child or elderly person isn’t seriously injured. It doesn’t work like that at other hotels. Also. The internet went down a few hours. Finally. When sitting outside on the patio with a friend they decided to take the chairs in at 9:15pm. I asked to let us continue sitting and was told that it’s. It possible. After taking away the chairs and tables the staff stood around and did nothing. Terrible service. I will never stay there again nor will I recommend. Over priced for what you get. 2 star hotel service.
by A verified traveler
Posted 6 May 2024
It was an amazing experience. Thanks a lot. Great recommendations for restaurant... excellent service.
Comment from Hotel Management
7 May 2024 by Tula M., Rooms Operations Manager, Hotel Management
It is truly rewarding to know that our dedication to providing a clean and comfortable environment has resonated with you. The team at Brussels Marriott Hotel Grand Place takes great pride in our newly renovated facilities, and we're delighted that you appreciated the modern amenities in your room. Your commendation of our service is particularly encouraging, as our staff strives to ensure every guest feels well taken care of. Thank you for choosing us for your Brussels experience, and for the excellent recommendations you've shared.Tula M., Rooms Operations Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
4 May 2024 by Tula M., Rooms Operations Manager, Hotel Management
Cher Monsieur,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Tula M., Rooms Operations Manager
