Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Sevda - Guest Relation Service, Hotel Management
We are absolutely thrilled to hear you had a perfect 5/5 stay at 9Hotel Central! Your glowing recommendation means the world to us.We hope to see you again soon!
by A verified traveler
Posted 28 Apr 2024
Probably the best location for my needs on Brussels. Right on the metro station, five minutes walking from the Main pedestrian area in the city, the Central train station is also less than 5 mins away by walk. The rooms are nice and spacious. The only downside was that the hot water in our bath wasn't hot. I stayed one night so not a big issue.
Comment from Hotel Management
29 Apr 2024 by Sevda - Guest Relation Service, Hotel Management
Thank you for your review! We're thrilled to hear our location was perfect for your needs in Brussels, with convenient access to the metro station, main pedestrian area, and Central Station. It's great to know you found the rooms spacious and comfortable.We sincerely apologize that the hot water in your bath wasn't functioning properly during your one-night stay. We understand even a brief issue with hot water can be inconvenient, and we regret it detracted from your experience.We appreciate you bringing this to our attention. Our maintenance team will thoroughly inspect the bathroom to ensure the hot water issue is resolved before welcoming future guests.Thank you for your understanding. We hope you'll consider staying with us again on a future trip to Brussels.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
22 May 2024 by Edyta Customer Service, Hotel Management
Dear Stephanie,Thank you for taking the time to leave a 5-star review! We're thrilled to hear you enjoyed your stay at our hotel.If you'd like to share any details, please don't hesitate to contact us. In the meantime, thank you again for choosing our hotel, and we look forward to welcoming you back soon!
by A verified traveler
Posted 21 Apr 2024
The staff were friendly and the room was spacious enough but there was an awful sewage smell that came from the bathroom from the moment we arrived. The cleaners would always leave the bathroom door closed so they must have been aware of the smell. And if you decided to leave the bathroom door open then the entire room would stink of sewage. It was really disappointing to be gagging everytime you needed to use the toilet or shower due to the stench.
Comment from Hotel Management
22 Apr 2024 by Edyta Customer Service, Hotel Management
Dear Stacey,We are sincerely sorry to hear about the awful sewage smell that plagued your room throughout your stay at 9Hotel Central. This is completely unacceptable, and we deeply apologize for the inconvenience and discomfort it caused you.We appreciate you acknowledging the friendly staff and spacious room. However, a functioning and pleasant bathroom is a fundamental part of a comfortable stay, and we failed to meet that expectation.We understand that this experience may have tarnished your perception of our hotel. We hope you will give us another chance in near future.Sincerely,
by A verified traveler from Western Springs
Posted 12 Apr 2024
Lots of construction made navigating to the hotel a small problem. It's a convenient location for shopping and transportation. Near the Belgian Chocolate Makers which is a plus in my book.
Comment from Hotel Management
14 Apr 2024 by Edyta Customer Service, Hotel Management
Dear Warren,Thank you for your feedback about your recent stay at 9Hotel Central! We appreciate you highlighting both the positive and negative aspects of your experience.We apologize for the inconvenience caused by the construction around the hotel. We understand it can make navigating to us a bit challenging. However, we're happy to hear you found the location convenient for shopping and transportation.Being close to the Belgian Chocolate Makers is definitely a plus! We hope you had a chance to indulge in some delicious treats.We would love to welcome you back again soon!
by A verified traveler from Takoma Park
Posted 11 Apr 2024
Comment from Hotel Management
4 May 2024 by Edyta Customer Service, Hotel Management
Dear Dirk,We are absolutely thrilled to hear you had a perfect 5/5 stay at 9Hotel Central! Your glowing recommendation means the world to us.We hope to welcome you back soon
by A verified traveler
Posted 8 Apr 2024
This hotel was perfect for a One night stopover in Brussels. It's a minute on foot from Brussels Central station, but still close enough to the main square for a night out.
We were given an excellent room on the top floor with views over the nearby rooftops.
Given the location, the room was good value.
Comment from Hotel Management
11 Apr 2024 by Edyta Customer Service, Hotel Management
Dear Simon,We are delighted to hear that 9Hotel Central was perfect for your one-night stopover in Brussels! It sounds like we met your needs perfectly. We strive to offer comfortable and stylish accommodations at a fair price. We're happy to hear you found your top-floor room with a view to be good value for money.We would love to welcome you back again soon!
by A verified traveler
Posted 5 Apr 2024
Great hotel. 10 minute walk from the town center and literally a few steps from the Central Brussels station to get to the airport, Brugge, Ghent, etc. Helpful staff, and free breakfast. Definitely recommend.
Comment from Hotel Management
6 Apr 2024 by Edyta Customer Service, Hotel Management
Dear Neil,Thank you so much for recommending 9Hotel Central and for sharing your positive experience with us! We are absolutely thrilled that you had an exceptional stay. Our team is dedicated to ensuring a comfortable and enjoyable stay for all guests.We would love to welcome you back again soon!
by A verified traveler
Posted 1 Apr 2024
Thank you for your hospitality.
Comment from Hotel Management
5 Apr 2024 by Edyta Customer Service, Hotel Management
Dear Eric,Thank you for your kind words.We are glad we provided excelent service during your stay. We hope you had a wonderful time in Brussels!We would love to welcome you back soon.
by A verified traveler
Posted 30 Mar 2024
Property was nice and clean. But the bed mattress is hard and we can hear the noise from outside.
Comment from Hotel Management
30 Mar 2024 by Edyta Customer Service, Hotel Management
Dear Maria,Thank you for your feedback about your recent stay at 9Hotel Central. We appreciate you letting us know both the positive and negative aspects of your experience.We're happy to hear you found the property nice and clean! We take pride in maintaining a fresh and hygienic environment for all our guests.We sincerely apologize for the discomfort caused by the hard mattress and the noise from outside. We are always looking for ways to improve guest comfort, and your feedback is valuable in helping us prioritize these efforts.We hope to welcome you back again soon!
