Ratings based on 614 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The price for 2 rooms for 4 nights was over $700, and the cleanliness was below standard, especially the bathtubs.
The customer service was good, and the staff was pleasant. There are other resorts that I will choose, as the cleanliness was inadequate.
Comment from Hotel Management
14 Jun 2024 by Guest Relations Management, Hotel Management
Hi Kathleen! We're sorry to hear about your experience. Thank you for your feedback; it helps us address areas for improvement. We'll make sure to pass along your comments to our housekeeping team to ensure that similar issues are avoided in the future. We appreciate your kind words about our customer service and staff. If you decide to give us another chance in the future, we'll strive to make your stay more enjoyable.
by A verified traveler
Posted 3 Jun 2024
Advertised no pet fee but imposed a pet fee
Comment from Hotel Management
4 Jun 2024 by Guest Relations Management, Hotel Management
Hi Alan! Thank you for your feedback. We apologize for any confusion regarding the pet fee. It's important to us that our advertising accurately reflects our policies, and we're sorry for any inconvenience this caused during your stay. Your comments will be reviewed to ensure that our communication is clear and accurate moving forward. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Guest Relations Management, Hotel Management
Hi Sheena! We appreciate your perfect 5-star review! It's great to know that you had such a positive experience with us. Providing exceptional service and comfort to our guests is what we strive for, and we're glad we succeeded with you. We can't wait to host you again soon for another memorable stay!
by A verified traveler
Posted 2 Jun 2024
Very nice
Comment from Hotel Management
3 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Courtney,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Justin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 13 May 2024
Phone inoperative
TV reception terrible
Check in receptionist no help
Comment from Hotel Management
15 May 2024 by Guest Relations Management, Hotel Management
Hi Clement! We sincerely apologize for the problems that significantly impacted your recent stay. A non-working phone, poor TV reception, and an unhelpful check-in experience are all unacceptable and fall far short of the standards we strive to deliver.We'll be thoroughly investigating these issues. This includes looking into why the phone wasn't working in your room, checking the cause of the terrible TV reception to improve signal quality, and reviewing check-in procedures to ensure all guests receive proper assistance from friendly staff.Your feedback is crucial in helping us improve, and we are committed to providing a smooth and enjoyable experience for all our guests in the future.
by A verified traveler
Posted 12 May 2024
Hot water wasn't the best.
Comment from Hotel Management
15 May 2024 by Guest Relations Management, Hotel Management
Hi LaWanda! We apologize that the hot water quality fell short of expectations during your stay, bringing your rating to 3 stars. We understand the importance of a refreshing hot shower, and lukewarm water is certainly not ideal.We'll be investigating the cause of the inconsistent hot water temperature to ensure all guests have a comfortable showering experience. Thank you for your feedback, as it helps us identify areas for improvement.
by A verified traveler
Posted 8 May 2024
Everything
Comment from Hotel Management
11 May 2024 by Guest Relations Management, Hotel Management
Hi Shemikea! Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that everything met your expectations.Ensuring that our guests have a pleasant and comfortable experience is our top priority, and we're glad that we could provide you with a satisfactory stay.If you have any further comments or if there's anything specific that stood out to you during your stay, please feel free to let us know. We appreciate your review and hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Guest Relations Specialist, Hotel Management
Hi Jason,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Apr 2024
Older renovated, new carpets and flooring. Nice restaurant walking distance.
Room was clean.
Basic stuff but great price for travelers.
Comment from Hotel Management
21 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Maurice,We appreciate your feedback and are glad to hear you found our recently renovated accommodations satisfactory. Our ongoing efforts to update our facilities, including new carpets and flooring, aim to enhance the overall guest experience. It's fantastic to know that you enjoyed the convenience of having a nice restaurant within walking distance. Ensuring cleanliness and providing essential amenities are among our top priorities, and we're pleased that you found your room to be clean and well-maintained. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
