Ratings based on 917 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
There was an unpleasant smell through out the hotel. The fridge was not clean. The property is old and needs to be throughly cleaned for mold , doors were broken, pool had lots of bugs in it.
by A verified traveler from Riverview
Posted 14 Jun 2024
Very poor water pressure in the shower
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by M, Hotel Management
Dear John,We are happy to see that your recent stay at our property was up to the mark and we take pride in catering to the requirements of our valued guests. We are glad to have exceeded your expectations. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team
by A verified traveler
Posted 11 Jun 2024
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Comment from Hotel Management
14 Jun 2024 by M, Hotel Management
Dear Terry,We are happy to see that your recent stay at our property was up to the mark and we take pride in catering to the requirements of our valued guests. We are glad to have exceeded your expectations. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
7 Jun 2024 by M, Hotel Management
Dear Samantha,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business!Sincerely,Management Team
by A verified traveler
Posted 1 Jun 2024
Room rate was better than other places in the Brunswick area. Close to I-95 but not too close to be disturbed by the noise.
Comment from Hotel Management
7 Jun 2024 by M, Hotel Management
Dear Kevin,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
by A verified traveler
Posted 28 May 2024
A couple of exit you could not use
Comment from Hotel Management
7 Jun 2024 by M, Hotel Management
Dear Cecil,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
by A verified traveler
Posted 28 May 2024
Our rooms smelled when we first arrived. We were given new rooms. In the new room the toilet ran. We had to jingle the toilet handle to get it to stop. The AC unit didnt cool the room off. I called the front desk about the issue. He came to check out the problem. Although he agreed that the room was very hot he insisted the unit work, because you could fill the cold air blowing out when you stood directly in front of it. He refused to change our room. He didnt pretend or attempt to try to resolve the issue. I will not be a return guest.
Comment from Hotel Management
30 May 2024 by M, Hotel Management
Dear Damien,We are disappointed that our rooms, furniture, or facilities did not work well for you. In our quest for excellence in hospitality standards, we constantly upgrade our property and enhance our hotel room amenities. We shall investigate your concerns and ensure that our property is adequately upgraded in terms of furnishings and maintenance. We request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
by A verified traveler
Posted 27 May 2024
It started when we checked in after their check-in time of 3 pm. We arrived at 3:48 pm and was told our room wasn't ready. We drove around and checked in after 5 pm. We walked up to our room and there was a strong Marijuana odor. Went back and they moved us to another room. The new room was okay. Their breakfast was not that great.
Comment from Hotel Management
30 May 2024 by M, Hotel Management
Dear Mitchell,Thank you for sharing the review. We apologize for any inconvenience caused. We value guest feedback and understand there is always room for improvement. We would be immensely grateful to get another chance to host you better. We will certainly take note of these points for future improvements.Sincerely,Management Team
by A verified traveler
Posted 23 May 2024
Amazing staff and very clean
Comment from Hotel Management
24 May 2024 by M, Hotel Management
Dear Roderick,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
