Ratings based on 985 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Charleston
Posted 14 Jun 2024
It was very obvious the sheets on bed were not clean. Was told swim time was over at 10 and yet 11:00pm people were still swimming. I’ve stayed in worse but I’ve also stayed in better.
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Christina,We appreciate your feedback regarding your recent stay with us. We will address your concerns with our housekeeping and pool staff to ensure our guests' comfort and privacy are maintained at all times. Our team strives to provide a memorable experience for all our guests, and we apologize for falling short in your case.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Manager, Hotel Management
Hello Jack,We're delighted to hear that you had a fantastic experience at our hotel! We hope to welcome you back soon for another amazing stay!
by A verified traveler
Posted 9 Jun 2024
I love staying at this hotel, for the most part. The staff is great, but their cleaning staff is terrible. We have stayed there twice now, within a couple weeks of each other. We had 12 PM checkout, and BOTH times the cleaning staff knocked on the door at 9 AM, and when we didn’t answer BECAUSE we were SLEEPING, they tried coming in, anyway, causing us to wake up. We go back to sleep, and it happens AGAIN at 10, then AGAIN at 11, and AGAIN at 11:30!!! The first time I thought it was a fluke, but 2 times within a 3 week period?! The second time, my husband asked for a 1 PM checkout, due to us being RUDELY awoken and rushed, to which the front desk had to “call the owner to get permission” and said the latest we could get would be 12:30, and they would have to charge us for an extra day any minute after that. The cleaning staff needs to be retrained!!! I have TWO YOUNG daughters. What if they were changing and naked when the staff decides to just open the door?!
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Alyssa,We appreciate your repeated patronage and feedback regarding your recent stays. Rest assured, I will share your concerns with our management team for further review and necessary actions. Your comfort and privacy are of utmost importance to us, and we apologize for any inconvenience caused. Your feedback helps us improve our services for the future.
by A verified traveler
Posted 3 Jun 2024
Didn't like it
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Shannon, We're sorry to hear your stay didn't meet your expectations. We appreciate your feedback and will share it with our team for future improvements. Thank you for taking the time to leave a review.
by A verified traveler
Posted 2 Jun 2024
1. I had to go ask for 2 more towels because there was only 2 which I don’t understand because if there is 4 people listed to stay then the room there should be 4 towels. 2. Then realized there was only a fitted sheet and 1 pillow and no pillow case for the couch bed. So I had go ask for a pillow case and a blanket. 3. The comforter on the king bed had a dry blood spot and there was a blood spot on one of the pillows. At the point I was fed up and just went and bought our own bedding. I didn’t bother going for a 3rd time to complain. I do have a photo of the comforter though. Obviously the bedding didn’t get washed. Very nasty!!!
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Tiffany, We apologize for any inconvenience you experienced during your stay. Guest feedback is essential for our improvement, and we will address your concerns with the appropriate teams. Please feel free to reach out to our management team for further assistance and investigation into the issues you encountered.
by A verified traveler
Posted 29 May 2024
Stayed 2 nights had problems with keys to room multiple times. Breakfast ok with waffle maker Enjoyed Hot Tub.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Karen, We apologize for the inconvenience you experienced with the room keys but are glad you enjoyed the breakfast and hot tub facilities during your stay. Feedback such as yours helps us improve our services for future guests. Thank you for sharing your experience with us.
by A verified traveler
Posted 26 May 2024
I like that it was close to the mian highway.
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Curtis, We're delighted to hear you found our location convenient. If you have any other feedback, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 21 May 2024
Great indoor pool, loved the spa. Great breakfast
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Alyssa,We are delighted to hear that you enjoyed our indoor pool, spa, and breakfast. We strive to provide a relaxing and enjoyable experience for all our guests. Your feedback is truly appreciated as it helps us ensure that we maintain high standards for all our amenities. Thank you for choosing to stay with us.
by A verified traveler from Canandaigua
Posted 20 May 2024
perfect location
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello john,We're thrilled to hear that you enjoyed our hotel's prime location! Your satisfaction is our top priority, and we strive to provide a convenient and enjoyable stay for all our guests. If you have any other feedback or suggestions, please feel free to reach out to us.
by A verified traveler from Valley Stream
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Jaime,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
