Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The staff was very pleasant, but everything else was such a disappointment. I have stayed here before in the past and was very satisfied this time. A very bad experience the room had a big crack down the wall with a picture missing very noticeable and the breakfast the next morning Was very unsatisfactory. There were no eggs, cold unfavorable hashbrowns. I don’t know what they called the meat. It was very hard and gross. Definitely will not stay here again. I feel like booking on Expedia. They put us in the basement and worse room of the hotel I was told I should book directly if I wanted them to do anything for me to help .
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Mary,It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for not meeting your expectations with the room and breakfast. Your feedback has been shared with our team and we assure you that we will use this as a reference for improvement. We never like hearing that our guests won’t be back; we hope you will give us another opportunity to regain your trust.Sincerely,Jessie Hussey,General Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Pat,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Best Western Plus Brunswick Bath. It is great to know you enjoyed your stay and we hope to welcome you again soon. Sincerely,Jessie Hussey,General Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Ali, Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Best Western Plus Brunswick Bath and it will be our pleasure to host you again. Sincerely,Jessie Hussey,General Manager
by A verified traveler
Posted 18 May 2024
Great
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Bryan, Thank you for the four-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Best Western Plus Brunswick Bath again soon.Sincerely,Jessie Hussey,General Manager
by A verified traveler
Posted 24 Apr 2024
This hotel does not match the pictures. The rooms are dark and dirty not at all well lite. The gym also does not look like this, there is no cable machine.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Melissa,Thank you for taking the time to share your review of your recent experience at our hotel. While we are pleased to know you had an overall good stay, we apologize for not meeting some of your expectations and have noted your observations on your room and the gym. Your feedback is important to us and we will use it to determine future changes and improvements. We hope you will visit us again for the perfect stay you deserve.Sincerely,Jessie Hussey,General Manager
by A verified traveler
Posted 9 Apr 2024
The room was not super clean, but I think maybe simply understaffed? Overall our stay served it's purpose, a place to sleep and have breakfast on our journey.
Comment from Hotel Management
10 Apr 2024 by Jessie Hussey - General Manager, Hotel Management
Thank you for the feedback. We apologize that your room did not meet you expectations. We have communicate your experience with our team.
by A verified traveler
Posted 7 Apr 2024
Easy check in, very friendly staff and great pool for family
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Ryan,Wow – we absolutely enjoyed reading your five-star review! It is wonderful to know that you found our check-in process quick and easy, and our staff friendly. Our team will be honored to be recognized for their stellar service. Thank you also for your feedback regarding our pool. We look forward to welcoming you back to Best Western Plus Brunswick Bath and making more memories on your next visit to this area.Sincerely,Jessie Hussey,General Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by General Manager, Hotel Management
Dear Kehyana,Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely,Jessie Hussey,General Manager
by A verified traveler from Brunswick
Posted 28 Mar 2024
Comment from Hotel Management
30 Mar 2024 by General Manager, Hotel Management
Dear Brian,Thank you for taking a moment to rate your experience. All of us at Best Western Plus Brunswick Bath are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Jessie Hussey,General Manager
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
27 Mar 2024 by General Manager, Hotel Management
Dear Nicholas,Thank you for the kind rating! We are glad you had a good time at Best Western Plus Brunswick Bath and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Jessie Hussey,General Manager
