Ratings based on 750 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great option for the price, 20 minutes from any beach access
Comment from Hotel Management
4 Jun 2024 by Hotel Manager , Hotel Management
Dear Marecea,Thank you for your kind words. We're thrilled to hear that you found our hotel to be a great option for the price and that our location provided convenient access to the beach. We appreciate your feedback and hope to welcome you back for another wonderful stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jun 2024
Never restocked towels , no trash bags, forgot to charge me for one room , waited till Saturday morning to ask me to pay for our second room . Definitely nice to not be bothered but you can tell they have their issues
Comment from Hotel Management
4 Jun 2024 by Hotel Manager , Hotel Management
Dear James,We apologize for the oversight in restocking towels and providing trash bags during your stay. Additionally, we regret the delay in charging you for one of the rooms. Your feedback is valuable, and we'll address these issues with our team to ensure a more consistent and efficient experience for our guests. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
The price was fabulous, but the room was not. My non-smoking room had a cigarette burn in the bedspread, the towels were thin and tiny, and my shampoo and conditioner bottles were 1/2 empty. At 6:30, I went for my free breakfast offered from 6:00-9:00, and there was nothing out. I tried to check out at 6:45, get a receipt, and grab a pastry to go. Rang the bell 3 times and nobody came to the front desk. When I came back through Brunswick 5 days later, I DID NOT stay here again. I stayed at Super 8 next door and enjoyed a comfortable room with good service and breakfast.
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Yvonne,We apologize for the issues you encountered during your stay. Your feedback about the cigarette burn, thin towels, half-empty shampoo and conditioner bottles, and lack of breakfast and front desk service is very concerning. This does not reflect our standards, and we will address these issues with our team immediately. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
We needed a place to stay after attending a family wedding, and this one was right close to the highway so we could get on our way the following morning and it was quiet, clean and comfortable!
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Margaret,Thank you for your positive feedback! We're delighted to hear that you found our hotel conveniently located, quiet, clean, and comfortable after attending a family wedding. We strive to provide a pleasant experience for our guests and appreciate your kind words. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
Extremely polite and helpful staff! Nightly rate is super low, so you can’t expect luxury but it’s super clean and very conveniently located near Jekyll.
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Holly,Thank you for your kind feedback! We're thrilled to hear that you found our staff polite and helpful. We appreciate your understanding regarding our nightly rates and are glad you found our hotel clean and conveniently located near Jekyll. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Hotel Manager, Hotel Management
Dear Claire,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
It was a smooth experience
Comment from Hotel Management
30 May 2024 by Hotel Manager , Hotel Management
Dear Robert,Thank you for your 4 out of 5 rating! We're glad to hear that you had a smooth experience during your stay. Your feedback is valuable to us, and we're always working to improve. We hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Mattresses and pillows
Comment from Hotel Management
24 May 2024 by Hotel Manager , Hotel Management
Dear Juan,It seems like you want to discuss mattresses and pillows. What specifically would you like to know or discuss about them?I hope you enjoyed it and felt comfortable with it.Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
Food was left in the refrigerator from last occupants. Was 80degrees when we entered the room
Comment from Hotel Management
16 May 2024 by Hotel Manager , Hotel Management
Dear Katherine,Thank you for your stay. We apologize for the oversight regarding the cleanliness and temperature of your room upon arrival. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Taylor,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager
