Ratings based on 736 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Food was left in the refrigerator from last occupants. Was 80degrees when we entered the room
by A verified traveler
Posted 10 May 2024
Thank you
Comment from Hotel Management
11 May 2024 by Hotel Manager , Hotel Management
Dear Tessha,You're welcome! We're delighted to receive your perfect rating. If you ever need anything or plan to visit again, don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
They had dirty bath linens in the bathroom and the sheets on the bed was dirty and stain up
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Lataushalyn,We apologize for the cleanliness issues you experienced during your stay. This does not meet our standards, and we take such matters seriously. We will investigate this matter further and take immediate action to ensure it does not happen again. Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager
by A verified traveler
Posted 20 Apr 2024
Litter in parking lot
Comment from Hotel Management
23 Apr 2024 by Hotel Manager , Hotel Management
Dear Tyler,We apologize for any inconvenience caused by the litter in the parking lot. Maintaining a clean and welcoming environment for our guests is important to us, and we will address this issue promptly. Your feedback is appreciated, and we thank you for bringing it to our attention. If you notice any other concerns during your stay, please don't hesitate to let us know so that we can address them accordingly.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Apr 2024
Absolutely terrible I left after only being there 2 hours and will be fighting for a refund
Comment from Hotel Management
7 Apr 2024 by Hotel Manager , Hotel Management
Dear Lacey,We're deeply sorry to hear about your unsatisfactory experience, and we understand your frustration. We take your concerns seriously and will do our best to address them promptly. Your satisfaction is important to us, and we apologize for any inconvenience caused. Sincerely, Hotel Manager
by A verified traveler from Fall River
Posted 5 Apr 2024
Sufficient
Comment from Hotel Management
6 Apr 2024 by Hotel Manager , Hotel Management
Dear steven,Thank you for your rating. We appreciate your feedback and will strive to improve to better meet your expectations in the future. If there's anything specific, you'd like to share to help us enhance your experience, please feel free to let us know.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Mar 2024
You get what you pay for. If you are just popping in and popping out it’s fine
Comment from Hotel Management
29 Mar 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for sharing your perspective. We appreciate your understanding that our hotel may suit the needs of travellers seeking a quick stay. While we strive to provide value for all our guests, we're continually working to improve our services and facilities. Your feedback is valuable, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Mar 2024
Courteous staff, responded to requested bulbs in room above the night stand and hole in linen. Thank you for the opportunity to complete a review. Recommending this facility to prospective guests contemplating a visit or visits.
Comment from Hotel Management
28 Mar 2024 by Hotel Manager , Hotel Management
Dear Bridget,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our staff courteous and responsive to your requests during your stay. Ensuring that our guests' needs are promptly addressed is important to us, and we're glad that we could assist with replacing the bulbs and addressing the hole in the linen. We truly appreciate your recommendation to prospective guests and are honored by your endorsement of our facility. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Mar 2024
Courteous and Professional Staff provided excellent customer services. The bed was comfortable, room was maintained, but the handle on tub needed attention, and there were two missing bulbs in the room for the duration on nightstand lamps. Moreover, my concern rests with the condition of elevator at facility, (i.e., slow and the inspection date of 2022). Nevertheless, I'm recommending the America's Best Value Inn and Suites to guests contemplating a visit or visits there. Thank you for the opportunity to complete this review.
Comment from Hotel Management
24 Mar 2024 by Hotel Manager , Hotel Management
Dear Bridget,Thank you for your perfect rating and for providing detailed feedback about your experience with us. We're delighted to hear that you found our staff courteous and professional and that you had a comfortable stay overall. We appreciate your observations regarding the tub handle, missing bulbs in the room, and the condition of the elevator. Rest assured, we will address these issues promptly to ensure a better experience for our guests. Your recommendation means a lot to us, and we're grateful for your trust and support. We look forward to welcoming you and any prospective guests to America's Best Value Inn and Suites in the future. If there's anything else we can do to enhance your experience or address any concerns, please don't hesitate to let us know.Sincerely, Hotel Manager
